If you’re unable to load your WordPress.com website or admin dashboard, a few possible issues could be causing it. This guide explains the most common scenarios and how you can resolve them.
In this guide
If you’re using a domain name with your website, it may be having an issue if your site is offline, showing the wrong site, or showing errors when you try to visit your site.
Learn how to resolve common domain errors.
If your site was previously on a plugin-enabled site plan and it expired, your site might suddenly look different than expected.
All plugins, custom themes, and any content added through them are removed without an active plan. You’ll also no longer be able to add plugins or custom themes to your site unless you upgrade again.
To resolve this, you can follow this guide to restore your site to the way it was before the site plan expired.
In a situation where you can’t reach your WordPress.com website via a browser, you can confirm if it’s down for just you or for everyone:
For network issues, start by turning off your Wi-Fi router for 10 seconds and then turning it back on. This will flush the network cache and should clear out any temporary issues with your connection. If the issue persists after that, or you are seeing an error 107, it’s possible that your home, company, or university network is blocking access to the site.
You can try checking on a different Wi-Fi network or a mobile data connection or consider some suggestions to bypass internet restrictions.
Occasionally, installing or updating a plugin or theme might take your site down with the following error message:
There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn how to troubleshoot these critical errors here.
The Jetpack plugin is required on all plugin-enabled sites hosted on WordPress.com. To function correctly, Jetpack must always be installed and active on your plugin-enabled site.
Problems with the Jetpack may bring your site down. Learn how to resolve Jetpack errors here.
Plugin-enabled websites are backed up daily by your plan. To bring your website back online, you can restore it to a previous time when it was last working.
If you’ve checked all the above possibilities and still cannot get your site back online, contact your host. If your site is hosted with WordPress.com, contact our Happiness Engineers, who can help investigate the issue. If you’re unsure where your site is hosted, enter the address into the Site Profiler to access essential information about the hosting provider and domain registration.
