Back to Support Hosting Back Up and Restore Your Website

Back Up and Restore Your Website

Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time.

This feature is available on sites with the Business or Commerce plan. If your site has one of our legacy plans, it is available on the Pro plan.

About Backups

Jetpack VaultPress Backup is included in eligible plans and backs up your site automatically. As a site owner, you don’t need to worry about backing up your site manually or installing extra plugins — we take care of it for you.

Backups are saved at least once per day, typically 24 hours after the previous backup. Backups can also occur multiple times in a single day if many changes are being made to the site.

We back up the following data:

The following data is not backed up:

Backups are retained for as long as your site has an eligible plan. If your plan expires, backups are kept for 30 days after expiry.

Access Your Backups

To view your backups, follow these steps:

  1. Visit your site’s dashboard.
  2. On the left side, hover your mouse over Jetpack.
  3. Select Backup.

This will display the most recent backup. Using the navigation options at the top of the screen, you can navigate to any previous backups from the past.

The same backups can be found in your site’s Activity at Jetpack → Activity Log.

Jetpack in the dashboard, with Backup selected.
Jetpack → Backups

Click on the Actions button in the top right corner of a backup:

Panel displaying the available actions for the selected Jetpack Backup.
Selecting the Actions menu

Here, you will find the following options:

When to Use Backups

Backups are a great tool to use if:

Restore From a Backup


Restoring a backup returns your site to exactly how it was at that point in time. Therefore, any changes you made after that point in time may be lost. If you wish to preserve any content created after your restore point, see this section.

To restore your site to a previous point in time:

  1. Visit your site’s dashboard.
  2. On the left side, go to Jetpack → Backup or Jetpack → Activity Log.
  3. Navigate back to the date and time of the backup you wish to restore.
  4. Click the Restore button:
An arrow points to a button that says restore to this point.
From Jetpack → Backup
An arrow points to a button that says restore.
From Jetpack → Activity Log
  1. You’ll then be asked to confirm which parts of the site you’d like to restore. Leave all boxes checked to restore every part of your site to your chosen backup time. Alternatively, you can tick or untick the boxes for the following parts of your site:
  1. Click the “Confirm restore” button to begin restoring your site. Once it has completed, you’ll receive an email notification.
A backup just starting, with the progress at 0%.
A backup restore just beginning.

Please note that backups may take some time to complete, which can range from a few minutes to a few hours, depending on the size of your site. You can safely navigate away from the screen while the restore is in progress.

A backup completed, with a message that your site has been successfully restored.
A backup restore completed.

Retain Content Created After Restore Point

You may need to restore a backup but preserve some content you added or modified after your chosen restore point. Before you begin restoring your site, make a copy of the content.

If it’s a small amount of changes, such as the text of a blog post, copy and paste it into another program on your computer. You can then add it back to your site after the backup has finished restoring.

For large changes to your site’s content, export your site’s content.

If your changes include Media (such as images or video uploads), you must import the content into another WordPress site – you can create a free site in your account for this purpose. This is because export files do not store media files. They only contain links to media files, which are then uploaded upon importing to another WordPress site.

When you’ve completed the restore on your original site, export the content from the free site and import it into your original site. Doing so will update just the pages and posts that need to be updated, leaving your plugins and other configurations in place.

Frequently Asked Questions

What will happen to my WooCommerce orders if I restore a backup?

We’ve developed Jetpack VaultPress Backup with WooCommerce in mind. You can safely restore your site to any past state — all orders and products will be kept current.

I have a .tar.gz file from my previous backup, and I want to restore it. How do I do that?

The .tar.gz backup file needs to be restored manually. To do so, follow the guide to Manually Restore a Backup, starting from step 5.

I want to migrate one site to another site. Can I do that with a Jetpack Backup?

This is possible but can be a challenging process. The recommended method for this type of migration is either to:

How do I exclude certain files from being backed up?

You have two options for excluding certain files from being backed up:

Was this guide helpful for you?

Not quite what you're looking for? Get Help!

Copied to clipboard!