Use the Measure NPS block to calculate your Net Promoter Score (NPS). The block places a pop-up survey on your page to collect feedback and track customer satisfaction over time. This free block is powered by our Crowdsignal service.
Here is an example of how this block looks:
In this guide
To add the block, click on the Block Inserter and search for ‘Measure NPS’. You can also type /measure and select the block when it appears, like this:
Check out our detailed instructions on how to add content using blocks.
In order to reveal the block toolbar, you can click on the block and the toolbar will display:
The Measure NPS block offers the following options in its toolbar:
- Rating: This shows you the block before the viewer selects a rating from 1 to 10.
- Feedback: This shows the feedback form that appears after the viewer has selected a rating.
- Eye icon: Set the number of times a viewer must visit your page before the NPS survey pop-up appears. It is not recommended to set the number of visits to 1, because a viewer may not be familiar enough with your site to give helpful feedback on the first visit.
When you select a block, you will find additional block settings in the right sidebar. If you do not see the sidebar, you may need to click the Settings icon in the top-right corner to bring up the settings. This icon looks like a square with two uneven columns:
You can view and manage the survey results on our Crowdsignal website. Make sure to sign in with the same WordPress.com account that you have used to insert the block. You can click on the View Results button to be taken directly to the results.
Type a title in the Title box to set the title of your survey in your Crowdsignal account. This is visible only to you.
The NPS pop-up will show a message that says “Collect your own feedback with Crowdsignal”. You can click the Upgrade button in the Results settings to remove this message. Upgrading your Crowdsignal account means you can also have unlimited responses to your survey. A free Crowdsignal account allows 2,500 responses.
You can choose the colors of the following elements of your NPS pop-up:
- Background color
- Text color
- Button color
- Button text color
Under Settings, you can set the Survey Status. The options are:
- Open
- Closed after, allowing you to pick a date in the future when your survey will close
- Closed
For more, visit our detailed instructions on Advanced settings.
In the block settings sidebar, click on the Styles icon to access the design settings for the block. The Styles icon is in the shape of a circle with half of the circle filled in:
For more, visit our detailed instructions on Typography Settings.
