Back to Support Policies & Safety Right to Withdrawal

Right to Withdrawal

For certain European users, you may have the right to withdraw from the transaction within fourteen (14) days from the date of the purchase without giving any reason as long as your purchase was not of downloadable content or of a customized nature, and (i) the service has not been fully performed, or (ii) subject to other limitations as permitted by law. For digital content, you agree that any purchase of digital content will be made available to you immediately and as a result you waive any right of withdrawal to such content. 

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this repayment. If we have already begun our services during the withdrawal period, you will pay us a prorated amount corresponding to the services already provided up to the time you notify us of the exercise of the withdrawal right compared to the total scope of the services provided for in the contract. If you cancel your contract with us, you will refrain from using the digital content or digital services or making them available to third parties.

You may submit your right to withdrawal notice by sending us the below model form by postal mail to: Aut O’Mattic A8C Ireland Ltd., Grand Canal Dock, 25 Herbert Pl Dublin, D02 AY86 Ireland or by copying and completing this model form and emailing us at help@wordpress.com.

To:

Aut O’Mattic A8C Ireland Ltd.
Grand Canal Dock
25 Herbert Pl Dublin
D02 AY86 Ireland

1. I hereby give notice that I withdraw from my contract of sale of the following goods or for the provision of the following service: 

[ Please list the goods or services you wish to withdraw from

2. Purchased on:

[ Please list the date that you purchased the goods or services. If this is a recurring subscription, please list the most recent renewal date ]

3. My full legal name and email address are:

[ Please list your full legal name and the email associated with your account ]

4. The address of my legal residence is:

[ Please list the address in which you legally reside

5. Today’s date is: 

[ Please list today’s date ]

6. Signature: 

[ If you are submitting this form by mail, please include your signature. If you are emailing this form, you do not need to sign ]

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