Whether you’re trying to purchase a new plan, domain, or email hosting or renew an existing subscription, there are a few reasons why your payment may be declined. This guide will cover common reasons why your payment may fail and how you can fix them.
In this guide
Double-check the name, number, expiration date, and security code (CVV) of the debit or credit card you have attempted to pay with. You would be surprised how often this can result in a declined payment!
There are a number of reasons why your bank or card issuer may decline the payment. Contact your bank or card issuer directly to ensure they are not blocking the payment attempt for any of the following reasons:
- You have insufficient funds available in your debit card or PayPal account.
- Your credit card purchase limit is not enough to cover the payment.
- Your card does not support online payments.
- Your card does not support international payments.
At checkout, you may receive an error such as the following:
Error authorizing credit card. Please Contact Support quoting error HYTFSI.
This usually means the payment is blocked or purchasing is disabled. Follow these steps to resolve the error:
- Verify with your bank or card issuer that the card you are trying to use is not blocked from making the purchase.
- If your bank or card issuer is not blocking the purchase, click the “Contact Us” link in the error message.
- Fill in the form to raise the issue with our billing department.
- Wait for our team to resolve the error before trying again.
If an unexpected credit card or bank account was charged for your purchases or renewals, and you would like to pay with another payment method, please contact us for help. We can suggest the best way forward depending on your situation.
