why won't some photos upload when others do?

rachelci · Member · Jun 9, 2013 at 5:50 pm
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Occasionally I have a photo that wp won’t upload. I click Upload Files, drag the photo from iphoto on my computer, and the screen turns blue, but then nothing happens. I just successfully uploaded a gallery of several photos, all from the same program, all taken by my phone, but several attempts to load one photo all failed.
I think this happened once before, so I left out the one that wouldn’t work. This one I really want.

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timethief · Member · Jun 9, 2013 at 5:54 pm
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If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

If you are, please do these:
(1) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

(2) Make sure that you have third-party cookies enabled http://en.support.wordpress.com/third-party-cookies/

(3) Try with all browser extensions or add-ons temporarily disabled.

(4) These are the accepted file types:
.jpg/.jpeg
.gif
.png
Instructions here http://en.support.wordpress.com/images/
Here are more details about the options for uploading images http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/
troubleshooting images here > http://en.support.wordpress.com/images/troubleshooting-images/

If you aren’t successful let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and post any error reports you get.
rachelci · Member · Jun 9, 2013 at 6:05 pm
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Ah, browser issues. Will investigate and get back to you. In the interim I got it to start uploading, but seems to have stalled out. Possibly the problem is compounded by a connection issue, but I don’t think that’s the only problem.
In any case, thank you timethief for your prompt and detailed reply. You are awesome.
timethief · Member · Jun 9, 2013 at 6:06 pm
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You’re welcome.
rachelci · Member · Jun 9, 2013 at 6:41 pm
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2 more tries and it worked. But will look into the browser. Thanks again.
timethief · Member · Jun 10, 2013 at 9:13 pm
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You’re welcome and best wishes.

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