website won’t load – says nothing is registered with WordPress!

williewhit52 · Member · Aug 8, 2018 at 12:36 am
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Second time asking here today – you must be busy! My URL is not loading my website. I own ‘williamcwhitney.com’ and it stopped opening my website. Please help.

The blog I need help with is: (visible only to logged in users)
dkmyta · Staff · Aug 8, 2018 at 12:39 am
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I’ve tagged modlook for staff to help you out with this issue. Staff will be in touch within a few hours to look into your inquiry.

For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

Hope your issue gets resolved soon!

Cheers
scherem · Member · Aug 8, 2018 at 1:37 am
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Hi,

Out of curiosity I loaded williamcwhitney.com and got an error message from WordPress.com saying that williamcwhitney.wordpress.com doesn’t exist. I can see you purchased the .com through GoDaddy.

Can you confirm that your domain is set to point to williewhite52.wordpress.com ?

The instructions for mapping a domain name can be found here : https://en.support.wordpress.com/domains/map-existing-domain/

Hope that helps,
Martin
fstat · Staff · Aug 8, 2018 at 7:46 am
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Hi @williewhit52,

Looks like the domain mapping upgrade expired back in June and caused this downtime. I have since restored it and extended its expiration to week. To renew it go to your Purchases page:

https://wordpress.com/me/purchases/williamcwhitney.com/11069489

Let me know if there’s anything else I can do for you. I’m happy to help.

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