Unable to login

wehavemasks · Member · Apr 28, 2020 at 3:15 pm
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My web designer is MIA. I can access my WP admin site, I see me as a user with the correct email address. BUT when I try and login to WP directly or Woocommerce using the same email address it says it doesn’t exist.

Also, ever since he moved us to WP, it is extremely slow navigating around the Admin pages. Not sure why the reason for that and most pages usually crap out. Could use some help and a screenshare or chat would be nice.
staff-doublebassd · Staff · Apr 28, 2020 at 5:59 pm
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Hi there,

What is the address of the site you are referring to?

Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

https://wordpress.org/support/forums/
wehavemasks · Member · Apr 28, 2020 at 6:37 pm
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http://www.safetyconnexion.com

Thanks for your help.
jagjeetparmar · Member · Apr 28, 2020 at 8:16 pm
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Hello,

I can see your site is not hosted on WordPress.com

This is a public forum that provides support only for the sites hosted on WordPress.com.

There’s another support forum for WordPress.org self-hosted site, you can navigate to WordPress.org forum using this link:
https://wordpress.org/support/

You can find WordPress.org support documents here https://codex.wordpress.org/Main_Page

To learn about the difference between the WordPress.com and WordPress.org please refer to this article:
https://wordpress.com/support/com-vs-org/

Hope this helps!

Cheers!

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