Unable to log in

clivehumm · Member · Oct 22, 2017 at 5:58 pm
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Unable to log in – and I get this response:

Not Acceptable!

‘An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security’.

Is this message available in plain English? I’m so frustrated at being unable to log in!

The blog I need help with is: (visible only to logged in users)
timethief · Member · Oct 22, 2017 at 6:02 pm
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betternowthannever70.com is a WordPress.ORG software install on paid hosting hosted by CyrusOne
Name Servers:
ns2.bluehost.com
ns1.bluehost.com

This is WordPress.COM support and that site is not on our servers. You are posting to the wrong support forum. For hosting issues contact your web host. For software support read on.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

To be clear here at WordPress.COM support we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

The wordpress.ORG support forum is at http://wordpress.org/support.

The wordpress.ORG login link is here https://login.wordpress.org/

If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.

Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
clivehumm · Member · Oct 23, 2017 at 9:43 am
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Thanks for that, Timethief, but now I’m more confused than ever.
Bear with me – I’m a complete noob. But I received an email from wordpress.COM telling me that I could log into my account with username and password “at any time”.

Regards,

Clive
supernovia · Staff · Oct 23, 2017 at 6:38 pm
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Hi @clivehumm, I can see why you’re confused!

You actually are logged in here at WordPress.com already. I’m guessing you’re trying to log in at betternowthannever70.com/wp-admin though, correct?
clivehumm · Member · Oct 23, 2017 at 10:03 pm
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Hi Supernovia,

I am so confused! I am not technical. All I want to do is view the site that i am trying to create, but i keep going round in circles.

I spent about 3 hours working with support today before we could get the admin login to let me in.

And now – it is shutting me out again! Arrrgh!

It’s late here. I’m going to bed. I’ll try again in the morning….
clivehumm · Member · Oct 24, 2017 at 9:33 am
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Thanks, Supernovia – that link worked!
supernovia · Staff · Oct 24, 2017 at 6:18 pm
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Cheers, @clivehumm :)

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