Unable to Crop Header Image

franxiscoflores1 · Member · Apr 14, 2021 at 8:46 am
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Hi @supernovia,

I have been trying one more time to upload and crop the header image by switching the theme to Gateway, but this time whenever I get the window for cropping the image, it let me do nothing else on this window, it is like the windows freezes.

When I try to move the selected area or try to resize the image it shows me to drag and drop an image.
franxiscoflores1 · Member · Apr 14, 2021 at 9:21 am
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Hi there, one more time here.

in this captured image https://pacs212725806.files.wordpress.com/2021/04/screenshot-image-cropping-2.png you can see that the crop window duplicate itself, is this normal or can this be a reference for the issues with the uploaders crop application?
staff-mckluskey · Staff · Apr 14, 2021 at 11:20 am
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Well, this is odd. I’m not able to reproduce this on my test site either.

@franxiscoflores1, @thecentifictionist, have you by any chance enabled this setting on your accounts?

https://wordpress.com/support/account-settings/#dashboard-appearance.
aleone89 · Staff · Apr 14, 2021 at 12:23 pm
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Hello there,

Quick update, it looks like we may have found the issue here. It looks like the crop function isn’t visible for this particular image – at least for images that are portrait.

Whilst troubleshooting this, I discovered that the cropping tool becomes available when zooming out.

Please see here: https://d.pr/v/kw2Doc

This will explain why results have been intermittent during this thread, as this shows this is an image specific issue, or at least an image orientation specific issue.

It’s most certainly a bug with the theme, which we’re reporting.

In the meantime, I would recommend sticking with theme guidance and creating/using an image that’s 2560 pixels wide by 640 high.

Thank you for your patience while we worked through this
franxiscoflores1 · Member · Apr 14, 2021 at 3:35 pm
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@staff-mckluskey thank you, I didn’t see that before.

@aleone89, there was the tricky part, I have given a tray and it was helpful. thank you.

It will be nice if that part of the header image cropping has some guidelines or an automatic cropping slide with options when the image is too large.
staff-heroponriki · Staff · Apr 14, 2021 at 6:53 pm
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It will be nice if that part of the header image cropping has some guidelines or an automatic cropping slide with options when the image is too large.

Yep, that’s what we’re hoping for as well with the bug report.

In the meantime, the zoom trick my colleague @aleone89 suggested should work.

I hope that helps!
thecentifictionist · Member · Apr 14, 2021 at 10:38 pm
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Thank you very much everyone for your time and attention to this, I really appreciate it.
supernovia · Staff · Apr 22, 2021 at 9:17 pm
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You bet. Also since we’re seeing this in other cases, also intermittently, we’ve open a report and will mention your case here:
https://github.com/Automattic/wp-calypso/issues/52182

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