Theme refund

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  cwedmonton · Member · Mar 10, 2015 at 3:56 pm

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  I purchased the solar theme from wordpress but now my webdesigner is saying it cant be used for a self hosting site because there’s no file to download.

  So I decided to opt for the refund. But I’ve been trying to click on the refund button on the theme upgrade box and it’s not working. Please help me.

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  pmciano · Member · Mar 10, 2015 at 4:27 pm

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  @cwedmonton

  I’ve removed and refunded your Upgrade, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know :-)

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  cwedmonton · Member · Mar 10, 2015 at 4:33 pm

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  Thank you! :) I was going crazy clicking the button.

  Have a good day.

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  pmciano · Member · Mar 10, 2015 at 7:17 pm

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  @cwedmonton

  You’re welcome!

  If you have any other questions regarding WordPress.com, please let us know :-)

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  hippy9904 · Member · Apr 3, 2015 at 2:45 am

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  Hello, I purchaeed designer theme from wordpresscom and then the next day, I found out it was not able to download onto my hosting.
  and can’t add plug-in into it. So I want to get a full refund of my purchasing. But I could’t find refund page on admin area.
  Could you help me to get a refund ?
  Or let me know where to ask.

  Angel

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  timethief · Member · Apr 3, 2015 at 2:49 am

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  Provided you are within the 30 days allowed and you are logged in as Admin under the exact same username account that purchased the premium, you ought to be able to request a refund from your dashboard > Store > My Upgrades
  https://hippy9904.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

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  meauxgul · Member · Apr 3, 2015 at 9:38 am

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  Hi WP,

  I’m having a similar issues. I purchased my theme earlier today and now trying to click the refund button, but nothing happens.

  Please advise.

  Nathan

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  pmciano · Member · Apr 3, 2015 at 8:14 pm

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  @hippy9904, @meauxgul

  I’ve removed and refunded your themes, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding these transactions, let me know.

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  hippy9904 · Member · Apr 4, 2015 at 1:02 pm

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  Thank you!
  I was so worried about this.

  Angel

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  pmciano · Member · Apr 4, 2015 at 1:35 pm

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  @hippy9904

  It’s no problem!

  If there is anything else you need, let us know :-)

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  yiweifeng · Member · Apr 13, 2015 at 2:25 am

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  目前購買佈景主題，但試用後不符合需求。
  但不知如何進行退費，請幫忙。
  <位於台灣 台北>

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  pmciano · Member · Apr 14, 2015 at 2:08 pm

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  @yiweifeng

  I’ve removed and refunded your Premium Theme purchase, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know :-)

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