SSH, FTP, and SFTP information

annegoldberg790835180 · Member · May 12, 2017 at 6:03 pm
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Vault Press needs my SSH, FTP or SFTP information to restore my website to an older version. Where do I get that information?
timethief · Member · May 13, 2017 at 2:49 am
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Have you tried contacting VaultPress directly for help?

https://vaultpress.com/contact/
timethief · Member · May 13, 2017 at 2:50 am
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We blogger don`t have that kind of access to sites hosted by wordpress.COM. I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
justjennifer · Member · May 13, 2017 at 5:26 am
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@annegoldberg790835180 – You haven’t provided a link to the site you need help with, but since you mention Vaultpress, it’s likely that you are referring to a site using the standalone WP (org) software and not a site hosted here at WordPressdotcom.

Please contact your web hosting provider for the information requested and be in touch with Vaultpress directly at the address timethief provided.
kokkieh · Staff · May 14, 2017 at 2:48 pm
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Hi there,

Your hosting provider appears to be NameCheap.com, based on the name servers. Please contact them for that information.

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