Split: Problems verifying account

  • kchandler74 · Member ·

    I am having this same problem. I have never received a verification email for my domain nor my site and I keep getting told I have to verify my email. I have checked spam and everything, and re-sent it numerous times.

  • kokkieh · Staff ·

    Hi there,

    As I also told the person on whose thread you commented in https://en.forums.wordpress.com/topic/problems-verifying-account-2/, please don’t post into old threads created by other users. I have moved your question to its own thread.

    Your premium plan gives you access to live chat and direct email support, so there’s no need for you to be posting in the support forums at all. You will automatically be routed to live chat or email support if you click the help icon bottom-right on My Sites to open a new support request.

    We have sent you several domain verification emails to the email address you provided when you registered your domain, and which you can see at https://wordpress.com/domains/manage/kcchandler.com/contacts-privacy/kcchandler.com

    Our logs show your email provider accepted those emails, so if you’re not seeing them in your inbox, that’s a problem on your email provider’s end over which we don’t have any control.

    Please check the spam folder, as well as any filters that might be set up, like the default Social and Updates filters used by Gmail. You can also try searching your inbox directly for any email coming from domains-help[at]wordpress.com

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