I have recently been working on a new website using the Residence theme and they acknowledge that their template only works on modern browsers, as in, not Internet Explorer.
Unfortunately most of our clientele and agents use some form of Internet Explorer and not Edge or Chrome. I personally use Chrome and the new site is perfect. Internet Explorer? None of the properties show up as they are based on shortcodes which are not supported by IE. You can tell the properties are there when you hover over the blank space – but that’s it.