Replying to Comments Left by Readers

fashiononthe4thfloor · Member · May 8, 2017 at 5:41 pm
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Hi there! When I reply to comments left my readers. It looks like a original comment not a reply to a particular reader’s comments. I am the administrator & not sure what I need to do to fix the settings. Would you be able to guide me through how to remedy the issue? Thanks Diane Capozzi (email visible only to moderators and staff)

The blog I need help with is: (visible only to logged in users)
timethief · Member · May 8, 2017 at 5:46 pm
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https://fashiononthe4thfloor.wordpress.com/ is an empty site.

What is the exact URL starting with http:// of the site you are referring to please?

This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting. Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

We provide support only for wordpress.COM hosted sites. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
dianecapozzi · Member · May 8, 2017 at 5:53 pm
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Hi Timethief!
Thanks so much for the quick reply. Yes, I do use WordPress.com.
My blog site is http://www.fashiononthe4thfloor.com

When I reply to readers comments, it looks like an original comments when I go back to the particular post to read the comments. It doesn’t look like I have replied to that particular person. I hope this makes sense. Any advice would be helpful.

Diane
timethief · Member · May 9, 2017 at 2:40 am
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fashiononthe4thfloor.com is a wordpress.ORG software install on paid hosting, hosted by CyrusOne
Name Servers:
ns8121.hostgator.com
ns8122.hostgator.com

We provide support only for wordpress.COM hosted sites as they are the only sites on our servers.

The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
mylatinnotebook · Member · May 17, 2017 at 1:23 pm
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Hello

I seem to have lost the ability to approve comments and then reply to them. I can see them when I click the bell at the top right hand corner, but then when I click on the comment to approve and reply, nothing happens. I have checked to make sure I don’t have pop-up blocking enabled but can’t think what else might be the problem.

My site is: mylatinnotebook.wordpress.com

Thanks for your help
timethief · Member · May 22, 2017 at 8:56 pm
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@mylatinnotebook
Please do not post into threads others create. When you do that your post gets lost. Click the Add new topics link and start your own thread. https://en.forums.wordpress.com/?new=1

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