Please check your Primary Site’s Jetpack connection
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I am getting the same error when I try to do anything on my WordPress site. Not sure how to fix!
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Hello there,
Many thanks for reaching out.
To check, are you seeing this via: munchmealsbyjanet.com?
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I am getting an error every time I try to go to “my site”. There is a yellow ! and the bar says “Please check your primary sites JetPack connection, then it takes forever to load anything. I went to the Jetpack dashboard and everything looks to be running OK, but still having issue. Any ideas? This makes editing and adding info nearly impossible.
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Hi @munchmealsbyjanet1 – thanks for that! I can see the connection is OK on this side, so I’m guessing something is ‘stuck’ in your browser. Can you try two things?
- Please try logging in with a different browser, just to confirm whether that is indeed the issue
- If it is, try these troubleshooting options. In particular, I’d recommend logging out, clearing cache, and logging back in first.
@arcabeadies — it looks like you are having the very same issue. Can you try those same steps?
Also, both of you should have access to directly support here:
https://wordpress.com/help/contactAre you able to start a chat there?
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This worked, I logged in with different browser and things were working just fine. So I went back to the original browser, logged out, cleared cache, then logged back in and now things are fine. Thanks so much!!!
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@munchmealsbyjanet1 thank you for letting us know! I just ran into a similar case and am hoping the same fix will help. Thanks again.
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Clearing the cache worked perfectly! Thank you for the information and suggestion.
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