No way to contact wordpress help?
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I have a few sites that suddenly aren’t working – all free sites. I can’t reach anyone at wordpress (terrible support access!) – when I click “chat” nothing happens. When I call number, no one calls back. When I write an email, nothing.
These sites have impt info and I’m devastated I can’t access them.
The blog I need help with is: (visible only to logged in users)
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Hi there, please list here the addresses of your WPcom sites that aren’t working and let us know what it is that isn’t working on each of them.
Also, all support for WPcom free sites is given here in the community forums where both volunteers and Staff participate.
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Hi, these sites are all on this account. You might be having some kind of browser issue though. Can you try this?
https://wordpress.com/support/browser-issues/#clearing-your-browser-cacheIf that doesn’t work, check to see if you’re running any extensions that could be blocking our pages.
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Neither are working. Is there someone I can actually talk to? One of my three sites works so it doesn’t make sense these are the issues. I’m really struggling and need them asap. I can’t reach anyone though – how to do that?
I also can’t even do things like change password, etc. Weird functions don’t work. It seems like it needs to be updated.
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You’re actually talking to a someone here. Can you let us know what’s happening when you try to access the site?
Could you take a screenshot of what you’re seeing, too? You can upload it to https://wordpress.com/media and just update us here. Or you can use https://snipboard.io or a similar site.
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Even when I click on worpress.com/media it doesn’t allow me to put anything in the search box and only shows a search box. I tried to paste the screen shot into this box but didn’t work. Does this forum not allow attachments?
Today I was trying even to do the 20% off upgrade just so I can talk to live person in chat, but it won’t allow me to access anything on site to do that!
It just doesn’t load anything – and it’s only with wordpress, no other computer issues.
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is there no number to call or way for someone at wordpress to access my account and talk to me?
It’s getting really timely that I access my blogs. This is very stressful. It’s a big issue.
I can’t even reset password – nothing – it’s not allowing me to load anything. Maybe it needs updating but it won’t allow that on my end. Nothing. The chat doesn’t even load.
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Hello again, Staff will come back to reply to you in this thread. In the meantime, did you try clearing your browser cache as @supernovia, who works for WordPress.com, suggested?
Also, if you can’t upload your screen share to your site’s Media Library, try uploading it to https://snipboard.io/ as @supernovia suggested above. Then you can share the link in this thread.
If you want to display an image here, you need to add it in HTML tags
img src="yourimage.jpg" -
We do not provide phone support.
Would you please try clearing your cache and provide a screenshot as my colleague requested above https://wordpress.com/forums/topic/no-way-to-contact-wordpress-help/#post-3515230 ?
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I already explained the screen shot is not working here – I tried multiple ways. Is there an email you can send me? Is there email support? If I upgrade on WP will you then give me email or phone support? I’m desperate to access the account and it isn’t working. Please help. This is a big deal and is about my daughter.
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I’m trying to respond but it’s not posting. I tried to cut and paste screen shot earlier as I told colleague but it doesn’t work here in this box or other way.
How can they not offer phone support? Even if you pay to upgrade more? That’s crazy. Please this is so important it’s for my daughter and we need access asap
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Tried a few more times again it doesn’t allow cut and paste and no way to upload screenshot either. This is archaic and so is not having any support service at WP. I’m so disappointed I did all my sites in WP…
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Adding a screen shot in to the forum reply can be done through a third party link. Upload that screen shot to a service like https://snipboard.io/ and then share that link in your reply. We will then be able to see it.
Support for free sites comes from this forum. Upgraded sites have access to email and live chat support.
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Yes I was trying to upgrade but because my account is messed up it wouldn’t even let me do that!
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Here’s the snipboard link
The sites don’t really load so it just says loading sites or has some “unfinished” look. There are multiple blogs I made under this account. So it doesn’t load the sites…thanks for any help
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