My header image has disappeared and it won't save when I re-upload it.

en WordPress.com Forums My header image has disappeared and it won't save when I re-upload it.

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  victorialucas38 · Member · Jul 27, 2015 at 8:33 am

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  My header image has suddenly disappeared. Every time I attempt to re-upload it, I click the ‘save’ button and the image isn’t saved.

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Staff · Jul 27, 2015 at 1:20 pm

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  Hi there,

  I’m sorry for the trouble! Our team launched a change earlier today that caused problems for customizations you made to your site’s appearance (like your custom header image). We fixed that problem, but you may need to open your site’s Customizer and re-save those customizations now.

  If you have any more trouble with that, please let me know!

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  psicologiaeduardoortega · Member · Jul 27, 2015 at 1:24 pm

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  Hi rachelmcr

  Fixed I header and menu, but not the background color. Do not let me change it to white, every time I try this set as default, any solution?

  mi web: https://psicologiaeduardoortega.wordpress.com/

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  victorialucas38 · Member · Jul 27, 2015 at 2:11 pm

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  Thank you for your prompt response, rachelmcr. The header image has been saved now and remains there.

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  rachelmcr · Staff · Jul 27, 2015 at 4:17 pm

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  @victorialucas38 — That’s great! I’m glad your header is working again now; thanks for letting me know. :)

  @psicologiaeduardoortega — Please follow these steps to change your site’s background color:

  1. Open your site’s Customizer
  2. Open the section called “Colors & Backgrounds”
  3. At the top of that section, look for the text “This feature is a part of the Premium Plan. Purchase to make it live or exit the preview.”
  4. Click on “exit the preview” to exit the Custom Design preview.
  5. Open the “Colors & Backgrounds” section again and set your custom background for your site, and open the “Header Image” section and set your custom header image.
  6. Click “Save & Publish” at the top of the customizer.
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  psicologiaeduardoortega · Member · Jul 28, 2015 at 9:21 am

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  Hi Rachelmcr,

  thank you very much for the solution works perfectly!!!

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