My email is not loading that is included in my plan
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as above
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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WordPress.com paid plans don’t include email services. If you want a custom email address, you must Professional Email to your plan, https://wordpress.com/support/add-email/adding-professional-email-to-your-site/
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