Missing Customizations such as Header Image, Background, Menus
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My site menu has collapsed, my daughter managed to get the pages to show but the classic memu is gone..I have looked at customiser but it means nothing to me. it looks as if evrything is deleted when I go there.
ThanksPauline.
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Hi rachelmcr,
I’ve tried re-saving my custom background image multiple times. Cleared cache and cookies as well. Still no luck.
Please advise. Thank you.
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Hi:
I’ve tried re-saving my custom background image multiple times.no change again.Please help me -
Dear Rachel,
Thank you that you swiftly did fix the problem. My German blog was also affected (www.dasargental.wordpress.com).
Thanks to your immediate support, I was able to fix and re-save all of my latter customizations with one exeption. The color of my site and slogan headlines are in black now. Before the problems for customizations the color was the same as the color of the blog article headlines (a kind of green).
I looked up your support site (https://en.support.wordpress.com/custom-design/custom-colors/#header-text-color) but I’m still not able to reproduce the initial header text color that was displayed before you launched the change yesterday that caused problems for the customizations I made to my site’s appearance.
Could you please let me know how I can reproduce the initial header text color? Thank you very much in advance.
Kind regards,
Stefan -
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Ditto rachaelwest.
I can probably restore my header pic but I don’t remember how I had the colors balanced.
Is there any reset or saved data on this?
FOLLOW UP: I reset the image header but one of my blogs won’t let me change the color. I see one color in the “Customize” window, but when I open the blog in another window, I get sth else: lit2pearsall.wordpress.com
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Hi
Our bakground image “bakgrund ivl.jpg” does not display on our page: http://www.ivartland.com We can see it on the prewievimage but not on the actual site. i Have saved and even emtyed the cachmemory.
Please advice.
Gunnel -
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I am still unable to restore the background image on 13thfloor.co.nz. There is no option to insert my own image and when I tried using one of the patterns there that becomes the entire background, and the site is impossible to read. My blog had a white page sitting on top of the background image. That is what I want restored.
I have now sent three help messages with no response – and this is my second posting here. Please reply.
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@13thflooroffice — No response to my questions here, either. Your problem is not exactly the same, however. If you have paid for premium services you may want to send them a specific message by going to:
The form for the question only appears after you have searched to see if an answer is already in the forum.
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Hi everyone,
I’m back and working through all of the questions that came in last night — I’ll be posting replies here as I get to your questions. Thanks for your patience!
@yummymommyparis — If you still have trouble with the page loading slowly, please start a new forum thread about that so we can troubleshoot it separately. Thanks!
@13thflooroffice — The background image for http://13thfloor.co.nz/ is now fixed; sorry for the trouble you had re-saving that!
@sjwsentinel — Your site’s colors (e.g. the header text) are back now, and your navigation menu is set again. Please let me know if you notice anything else that’s off!
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@polymathically — The header text at your site https://polymathically.wordpress.com/ is now fixed, so it’s back to being green. Please let me know if you have any questions about that!
@rachaelwest — If your colors weren’t automatically fixed, they’ll have to be re-saved in your site’s customizer. If you give me a link to the site you’re having trouble with I’d be happy to take a look for you!
@adamashealth — Your site’s menus are back now. If you have any more trouble with your site’s appearance, please let me know.
@lhinn19 — Your custom background is now active on your site. :)
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@cutemilk — Your site’s background color is back, and if you want to save a custom background image that will work now. Please let me know if you have any more trouble with that!
@argental — Your site’s header text is back to the same green color as the other headlines on your site. If that looks wrong to you, please let me know!
@mariahellen66 — Your site’s custom background and menus are now working again. If anything else is not working, please explain exactly what is missing or what looks wrong and I can keep helping you with that.
@tajartale — Before making changes to the colors at lit2pearsall.wordpress.com, please follow the steps in my second post here:
If you’re having any trouble with your other sites, please include links to them and I can take a look at those for you.
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@gogi6666 — Can you describe exactly what changes you are trying to make at https://lxpress2.wordpress.com/ ? I see you set a new background image there; are you having other problems with the site’s appearance?
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I continue to have problems with two blogs:
The Library of William Morris [https://williammorrislibrary.wordpress.com/]
A Street SE [https://astreetse.wordpress.com/]
The blogs have similar designs, both based on the Fresh News theme.
In both cases I am using a font called Minion Pro (and I am fully paid up for both blogs). Minion has disappeared (replaced by some sort of default font) in the text of posts, though the post titles are still in Minion. Oddly, Minion is completely intact when I view the two blogs on my iPad.
For the A Street blog, I have now been able to restore the background image, but for the Library of William Morris blog, I cannot recover the background color (#ebe9e1).
I have read the instructions posted above, but steps 3 and 4 don’t seem relevant for those of us who already are using a Premium Plan. I will appreciate any help in getting these problems sorted out.
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I’ve finally could change my header, but now some posts have gone of the page, and all the sidebar widgets too
My blog
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