Missing Customizations such as Header Image, Background, Menus
-
Good Morning.
There was a reference to “backup” above. I have been advised to change my wife’s professional blog (jackiecare.wordpress.com) to a responsive theme BUT strongly advised to back it up first. So I’m asking the question -is backup possible in wordpress.com? I’d hate to loose years of complex links etc.
Thanks -
Hi chrishigh1, please start a new forum thread with your question and we can help you out there. That way we can keep this forum thread focused on helping anyone who experienced the problems described at the top of the thread. Thanks!
-
@rachelmcr I’m trying to change my site’s background color from purple to black.
It says it’s saved and published the black background, but it still shows up purple when I log out and go to my site, sitarahcoote.com.
Can you help me?
Thanks!
-
Hi there – Have you thought of anything I can do to be able to adjust appearance because I just tried three times and it disappears/collapses. Thanks.
-
@sitarahcoote — I see you have another forum thread about that issue, and I replied there:
https://en.forums.wordpress.com/topic/my-background-color-wont-change-and-its-driving-me-crazy
@javonf — Have you had a chance to make a screenshot of that issue? I’m not sure exactly what’s going wrong, and seeing a screenshot will help me understand that better.
-
I replied with a copy of the screen shot but it must not have gone through on email. So, I will upload the shot to my Media Library because I’m not sure how to attach it here. Thank you.
-
@javonf — Thanks for uploading that screenshot. :) It looks like you’re running into a different bug that our team is working on a fix for. For now, please try opening your customizer with this link:
https://wordpress.com/customize/newenglandgardenandthread.wordpress.com
Once it’s open, click on “Colors & Backgrounds” to open the section where you can change your site’s background color. If you continue to run into trouble, let me know!
-
I tried and it worked. Thank you so much. And, here’s hoping the bug gets fixed permanently. I LOVE WordPress.com and sincerely appreciate your help.
-
You’re welcome! I’m glad that worked for you. :) I also got word from our team that they fixed that bug you ran into, so if you have any further trouble with that, let me know!
-
Hi Rachel,
We are having this issue but are hosted on Digital Ocean. Can you please advise how to rectify the issue? Our /wp-admin page is redirecting to the old wordpress.com login screen, which is not related to our WP.org site.
Thanks!
-
Hi twiptrips,
If you recently pointed your domain to your site hosted on Digital Ocean, it may take a few days for everything (such as your /wp-admin dashboard) to start working there. Once that’s done, if you still have issues with that site you’ll need to head to the WordPress.org forums or contact Digital Ocean directly for more help with that site, since WordPress.com staff don’t have the tools or access to troubleshoot this sort of issue on sites that aren’t hosted on WordPress.com.
-
Hello!! I came across this thread while trying to change the header in my Contempt theme (that i now understand is retired). Can you help? I cannot locate the Customizer section in my dashboard/Admin.
https://aaumissourivalleygymnastics.wordpress.com/
Thanks for the help!
-
-
Customizer is here: https://aaumissourivalleygymnastics.wordpress.com/wp-admin/customize.php
However, the issue is likely that you are an editor on that site and not an administrator/owner. If you log in with the Admin account, you should be able to modify the customizer.
-
To any future readers:
This is an old thread at this point, if you have issues to report, please post a new thread. Thank you.
- The topic ‘Missing Customizations such as Header Image, Background, Menus’ is closed to new replies.