Losts Stats …

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  • #3737610

    I made a clone of my site and then disconnected Jetpack from my WP account. I received a ‘token error’ disconnected and reconnected Jetpack with my account … now stats from 2019 aren’t showing. Please advise how I can fix this. Thanks.

    Site: (redacted)/_timfransen.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    #3737870

    aisajib
    Staff

    Hi there!

    It looks like you have a lot of sites that are connected via Jetpack at the moment. It’s possible you connected to the clone site after disconnecting from the original site. To help us understand what’s happening, can you share the following?

    1. The full address of the original site where the stats were.
    2. The full address of the clone site.
    3. The full address of the current site where stats should be showing.

    Once you’ve shared the above information, we’ll dig deeper to troubleshoot.

    Thanks!

    #3737931

    Hi,

    1. tsslsbu.org/_timfransen/
    2. tsslsbu.org/_timfransen_archive_20_21/
    3. tsslsbu.org/_timfransen/

    I’ve reconnected clone (2) and stats now showing, please could you swap so showing on tsslsbu.org/_timfransen/

    Thanks!

    #3737962

    aleone89
    Staff

    Hello there,

    I’ve reconnected clone (2) and stats now showing, please could you swap so showing on tsslsbu.org/_timfransen/

    Ok that has been actioned, can you tell me if you’re seeing stats in the right place please?

    You may need to clear the browser cache.

    Many thanks.

    #3737997

    Hi Adam – Jetpack connecting and stats displaying correctly. Many thanks.

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