Jetpack Update and Login Issues
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Hello,
Hope you’re day is going well. I havn’t logged into my website for some time. After i’ve logged in, I’ve clicked on pages and blog. The update jetpack 3.3 banner pops up. I click update and immediatley it brings me back to the login page. I do so and it tells me my password and login are invalid. I changed my password, logged in and went through the same process. Then when I tried to login, it prompts the same comment. Can you help me?
Thank you for your help.
Stephen Hauch
portfolio.stephenhauch.comThe blog I need help with is: (visible only to logged in users)
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WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.
The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Hi @stvhauch, to be clear, are you trying to log in at http://bootstrapclothing.com/wp-admin ? Or at wordpress.com/login ?
You are currently logged in here as stvhauch , but that login and password is probably different from what you’re using on your own instance of WordPress.
If you’ll clarify, we’ll try to point you in the right direction.
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