I was charged for a site I don’t use

  • Author
    Posts
  • #3618786

    upizzala
    Member

    Hi, I use to own a restaurant, I was charged for a site I haven’t used in over a year, we had to close. The account was set up with a previous marketing person and they have my credit card on auto renew, I would like to have it canceled and refunded ASAP. How do I contact support?

    #3618867

    kokkieh
    Staff

    Hi there,

    Please use this Contact Support link to contact our billing support team directly for further help with this – before we can issue a refund and/or remove your credit card info from the site, we’ll need to verify that credit card info with you, and we cannot do that here in the public support forums.

    #3619150

    upizzala
    Member

    I try to contact support and it just leads me to post a question on this public forum.

    #3619271

    macmanx
    Staff

    Please contact specifically via the link my colleague posted above: http://en.support.wordpress.com/contact/?whywasi=charged

    #3619299

    upizzala
    Member

    I have tried that link multiple times. Every time I put the transaction information, it says view receipt and below that, “still need help? contact us” when I click that it just refreshes the same page.

    #3619343

    macmanx
    Staff

    Ok, please send an email directly to billingsupport (at) wordpress (dot) com about this.

    #3619362

    supernovia
    Staff

    @upizzala could you check to see if you’ve got a browser extension blocking the contact form? I am guessing that is the case, but we’ll also email so you can send the transaction ID instead if you’d like.

    Please note email is not as secure as the form, so you will not want to send your card info. Only the transaction ID. And do not post that here in our forums, for privacy reasons.

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