How do I get an EPP Code?

latrattoriamidleton · Member · Jun 16, 2016 at 11:23 am
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I need to get the EPP code from wordpress.com how do I get this?

The blog I need help with is: (visible only to logged in users)
danielancines · Member · Jun 16, 2016 at 11:40 am
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Hi, how are you?

To get the transfer code (EPP), please check the link below, it’ll guide you how to get it:

https://en.support.wordpress.com/transfer-domain-registration

Regards.
latrattoriamidleton · Member · Jun 16, 2016 at 11:48 am
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I have tried that link but I can’t manage my domains. I’m having issues with my site. When I renewed the domain with wordpress.com last week my site appeared as un-registered. I have had this site for 4 years and now it’s gone and asking me to register it again. Any ideas?
danielancines · Member · Jun 16, 2016 at 12:04 pm
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Can you tell me more about the error message?
Because I don’t know how can I help you in this case, do you have a custom domain?
I accessed you site and apparently I’m not able to see what’s wrong.

Regards.
latrattoriamidleton · Member · Jun 16, 2016 at 12:09 pm
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The domain name I am paying for is http://www.latrattoriamidleton.com and have had it for the last 4 years.

When I checked the site last week it said the site was not registered with wordpress.com and I could register it as latrattoriamidleton.wordpress.com

Since it has become unregistered I don’t have any access to settings to manage my domain.

If I got into WP Admin all my site content is still there but it won’t show up online due to my site being deregistered.
latrattoriamidleton · Member · Jun 16, 2016 at 1:08 pm
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Any chance you could tag this for staff to take a look at please?

We are a small local business and rely on this web page. Each day it is down costs us.

Thanks.
danielancines · Member · Jun 16, 2016 at 1:25 pm
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This thread is already marked for staff, we’ll have to wait for them.
danielancines · Member · Jun 16, 2016 at 1:26 pm
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I hope you find a solution quickly, let me know if you need something else.
latrattoriamidleton · Member · Jun 16, 2016 at 7:04 pm
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Thanks very much for your help. Hopefully I hear back from someone soon so I can get his sorted.
staff-ozmodiar · Staff · Jun 16, 2016 at 7:26 pm
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The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.
latrattoriamidleton · Member · Jun 16, 2016 at 7:50 pm
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We renewed the domain name last week on the 9th of June. What I need now is the EPP Code for our domain name so we can change over to wordpress.org.

Is it possible to get this from you or would we have to try and find out the user name that was used to purchase the upgrade?
staff-ozmodiar · Staff · Jun 16, 2016 at 8:01 pm
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You need to gain access to the user account that owns the domain registration upgrade. That account is the only one that can authorize a domain transfer. I’m sure you can see how allowing a third party the ability to transfer a domain would be a significant security risk.
latrattoriamidleton · Member · Jun 16, 2016 at 8:03 pm
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I can understand alright. Ill see if I can track down the other user who set this account up for us. I was under the impression that this was the main user account for our site as we had someone else set it up for us and this is what they gave us to log in.

Once I get the original user account should I have complete access to manage the domain name then?
staff-ozmodiar · Staff · Jun 17, 2016 at 3:49 am
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Yes. And in fact, we can get the domain transferred over to this account if that is easier. But you’ve got to gain access to the account that owns the upgrade first.

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