How do I contact WP Customer Support??

en WordPress.com Forums How do I contact WP Customer Support??

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  wakefallsmarine · Member · Aug 1, 2017 at 12:34 am

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  How do I contact WP Customer Support via phone??

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  guicmazeredo · Staff · Aug 1, 2017 at 12:36 am

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  Hi @wakefallsmarine,

  Currently there is no phone support provided. All the support is done through online communication.

  WordPress.com offers a number of support options:
  • If you have a paid upgrade(Personal, Premium or Business), you can chat with WordPress staff directly to ensure quick reponses and real-time solutions. Click the Contact Us button at the bottom of this page: https://wordpress.com/help to chat with the staff. More information about Live Chat can be found here: https://en.support.wordpress.com/live-chat/

  • If you have a paid upgrade(Personal, Premium or Business), you can use this Contact Form: https://wordpress.com/help/contact to reach WordPress and they’ll follow up via Email.

  • If you do not have any paid upgrade, you can ask for help/support on the community forums: https://en.forums.wordpress.com/

  • If you specifically need help with CSS customizations you can post your question on the CSS Customization Forum: https://en.forums.wordpress.com/forum/css-customization

  • Every premium theme has it’s own support forum. So if you have purchased any premium theme and need help with that you can post your question in your premium theme’s support forum: http://premium-themes.forums.wordpress.com/

  • If your comments are marked as spam you can contact the Akismet team: http://akismet.com/contact/

  • If you need help with a WordPress.org site, you can post your question on the WordPress.org support forum: http://wordpress.org/support/

  • For all your queries and support related to Jetpack you can contact Jetpack support: http://jetpack.me/contact-support/

  More information here: https://en.support.wordpress.com/help-support-options/

  If you are on a free plan an want to reach staff on the public forums, you can always tag the question with the modlook tag on the tags section of the sidebar.

  Read more about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Hope these help! 🙂

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  wakefallsmarine · Member · Aug 1, 2017 at 12:57 am

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  I think my website has been hacked and I need to get it straightened out ASAP!

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  wakefallsmarine · Member · Aug 1, 2017 at 12:58 am

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  I appreciate it, but I need to get my website back asap…

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  guicmazeredo · Staff · Aug 1, 2017 at 1:09 am

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  Hi @wakefallsmarine.

  I see you’ve created another thread regarding your website issue here: https://en.forums.wordpress.com/topic/my-website-is-down-and-i-need-it-back-up?replies=4

  We better keep in one and only thread so we take the risk of don’t miss anything. :-)

  If you still have further questions please post on the thread through the link I’ve posted above and we will assist you from there, ok?

  Thank you and I hope we can help you.

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  guicmazeredo · Staff · Aug 1, 2017 at 1:11 am

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  Just correcting a phrase from my previous post: “…so we don’t take the risk of miss anything.”.

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