How do I close a staging site for a site wordpress.com no longer hosts

jamest50 · Member · Jul 25, 2022 at 3:29 am
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Hi

We used t use WordPress.com to host our main site, but we closed down hosting here and moved it elsewhere. However , WordPress.com is still hosting a staging site.

How do we close this? there is no options from within my login , and there is no customer support I can contact.

thanks

james

The main site was tradeday.com
fstat · Staff · Jul 25, 2022 at 7:24 am
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Hi James,

What’s the address of that staging site so I can have a look and further help you?
jamest50 · Member · Jul 26, 2022 at 4:53 pm
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Hi,
My apologies for the delay in responding.

The site is https://tradedaycom.wpcomstaging.com
jamest50 · Member · Jul 26, 2022 at 4:53 pm
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Hi,

My apologies for the delay in responding.

The site is https://tradedaycom.wpcomstaging.com
staff-doublebassd · Staff · Jul 26, 2022 at 6:36 pm
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Hi there,

I was able to pull up the account connected to the staging site. It is connected to ta different account than the one you are reaching out to us from. Do you no longer have the login credentials for that site? If you do, post in this thread, and I can then assist you with the deletion of the site.

Let me know, thanks!
ckatsulis750ef7ac38 · Member · Jul 26, 2022 at 6:58 pm
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Is i linked to this account (email visible only to moderators and staff)?
staff-totoro · Staff · Jul 26, 2022 at 8:21 pm
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Hi @ckatsulis750ef7ac38, from what I see your account is connected to the site here: https://tradedaycom.wordpress.com/

To explain, when the Business plan expires (as it seems to have) your site is reverted back to it’s WordPress.com address, which is why tradedaycom.wpcomstaging.com is no longer accessible.

We are happy to close the site with your approval. Thanks for confirming.
ckatsulis750ef7ac38 · Member · Jul 26, 2022 at 10:19 pm
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Yes, Please close this site and associated staging sites, thanks
staff-totoro · Staff · Jul 26, 2022 at 11:10 pm
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Thanks for confirming. tradedaycom.wordpress.com has been deleted as requested. I can also confirm there are no active upgrades on your account and thus no upcoming billing: https://wordpress.com/me/purchases/

If you wish, You can follow the steps here to permanently close your account, which will remove your personal data from our service as well: https://wordpress.com/me/account/close

Hope that helps. Please let us know if you have any more questions.
ckatsulis750ef7ac38 · Member · Jul 27, 2022 at 8:12 pm
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thank you!

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