Gravatar Pic Upload Issues

jtidwell25 · Member · Apr 30, 2015 at 4:47 pm
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Hello!
For some odd reason I am having an issue with uploading my user picture. Every time I try to use a picture from my computer Gravatar will flip it (rotate it) on its side (making the picture unusable). I finally got it to upload one of my facebook pictures correctly but that’s not the pic I want. Please help! Thank you!

PS: Tried rotating my picture before I upload it and that didn’t work.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Apr 30, 2015 at 4:52 pm
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I see this image right side up https://0.gravatar.com/avatar/f6a1355be4b22100a0e840a34a6d211e?s=48&d=identicon&r=g
timethief · Member · Apr 30, 2015 at 4:53 pm
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Please let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
jtidwell25 · Member · Apr 30, 2015 at 5:44 pm
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Using a HP Laptop running Windows 8.1
Browser is Firefox 37.0.2.
timethief · Member · Apr 30, 2015 at 5:50 pm
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I see this image right side up https://0.gravatar.com/avatar/f6a1355be4b22100a0e840a34a6d211e?s=48&d=identicon&r=g
Is that the one you want to use?
Yes or no?

If the answer is no type modlook into the sidebar tags on this thread for Staff assistance. Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
jtidwell25 · Member · Apr 30, 2015 at 6:09 pm
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Nope! That’s just a place holder until I can fix this issue. The pics I would consider using are all rotated to the side (they are from my computer’s library).
Thank you for trying to help. Am I really the only one with this issue?
rachelmcr · Staff · May 1, 2015 at 2:03 pm
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Hi there,

Did you use a photo editing program to rotate the photos before uploading them? Sometimes if you just rotate the images directly in the folder on your computer (rather than rotating them in a photo editing program) it will change how the photo looks on your computer but won’t actually change the way the photo is rotated in the image file — so the uploaded image won’t be rotated correctly.

You can use your favorite image/photo editor or an online photo editor such as Photoshop Express to rotate the photo before uploading it to Gravatar:

http://www.photoshop.com/tools/expresseditor?wf=editor

Please let me know if you have any questions about that. :)
workwithdiana · Member · May 2, 2015 at 8:58 pm
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I am having difficulties upload my gravatar pic. I am on a Samsung 4 tablet and I a choosing the pic from computer. When I press upload, I get and error that something happened, but it will tell me what is the issue. Thanks if you can help.
jeremeylduvall · Member · May 3, 2015 at 5:54 pm
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Hi @sheabath,

Are you trying to upload the image via the following URL?

https://secure.gravatar.com/site/wpcom

Can you give that one more try if you were using that URL?

If you still have trouble, can you let me know what browser you’re using, the type of file (PNG, JPEG, etc), and the approximate size of the file?
workwithdiana · Member · May 4, 2015 at 12:21 am
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I was able to get the picture loaded with a different browser. Thank you.
chiffonpinkerton · Member · May 4, 2015 at 3:10 am
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I am posting here simply to check if my Gravatar is displaying
chiffonpinkerton · Member · May 4, 2015 at 3:10 am
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Well, it appears it is not
jeremeylduvall · Member · May 4, 2015 at 1:53 pm
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@sheabath

I was able to get the picture loaded with a different browser. Thank you.

Excellent!

@chiffonpinkerton

That’s odd – It looks like the Gravatar was uploaded correctly. However, it was assigned a PG rating, which may explain why it’s not appearing here. Are you seeing the Gravatar on this page in the top left-hand corner?

https://wordpress.com/me

If not, can you try to hover over the circle and upload a new profile photo as a test?
jeremeylduvall · Member · May 4, 2015 at 1:58 pm
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@chiffonpinkerton – Also, just a note, it looks like your site will be covering some potentially mature topics. If so, please mark it mature following the steps listed at the bottom of the page here:

Mature Content

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