Got billed for premium but account has free profile

petatin · Member · May 9, 2021 at 5:59 am
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Title. I got billed for the premium plan for a year and the features are not active. The profile still shows as if I had the free plan.

The blog I need help with is: (visible only to logged in users)
justjennifer · Member · May 9, 2021 at 6:53 am
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Hi there, is this for the site letspremade.wordpress.com or a different site. If so, what’s that site’s address?
petatin · Member · May 9, 2021 at 1:51 pm
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Yes, that’s the site.
fstat · Staff · May 9, 2021 at 3:30 pm
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Hi there,

You have only registered a domain (letspremade.com) and you have only been billed for that ($18). You can see that on your Billing History page:

https://wordpress.com/me/purchases/billing

The Premium plan purchase you’re referring to was never processed as your card was declined.

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