Exporting Website File Does Not Work

tyrawrrnosaurus · Member · Jun 8, 2015 at 1:20 am
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I’m looking to export my site, turntherightcorner.com, but when I click “Download Export File” the wordpress website times out and I’m left with a blank page.

Please help :(

The blog I need help with is: (visible only to logged in users)
rachelsquirrel · Member · Jun 9, 2015 at 9:32 am
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Hi there,

I’ve just sent you an email with a link to the export file. Let me know if you can’t find it or if there’s anything else we can do to help.
tyrawrrnosaurus · Member · Jun 9, 2015 at 4:10 pm
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Thanks. If I import the export file with most of the files already exported into my new site, will that duplicate my content?
tyrawrrnosaurus · Member · Jun 9, 2015 at 4:30 pm
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Will this file also include all imagery within image galleries? I had the team from SiteGround transfer my files over and I noticed that nearly more than 60% of my images that were in image galleries were missing and only the main image headers were transferred over.
rachelsquirrel · Member · Jun 13, 2015 at 8:53 am
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The export file itself does not contain images but it contains links to images. When you import the file at your new site there’s an option to copy images over so make sure this is selected. During this process the old site needs to be public.
tyrawrrnosaurus · Member · Jun 13, 2015 at 4:19 pm
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How come this only brought in less than half of my images into my new media library? No one seems to know this answer.
rachelmcr · Staff · Jun 17, 2015 at 12:32 pm
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Hi there,

This can happen if your new site times out while the import is underway. The best way to address that issue is to increase the memory limits and timeout times for your new hosting account. Your new host can help you with that process, or you can get more assistance in the WordPress.org forums. You can find similar questions posted in those forums with advice, for example this one:

https://wordpress.org/support/topic/importer-memory-error

If all else fails, we also offer a Guided Transfer service to SiteGround that will transfer all of your content as part of the process.
tyrawrrnosaurus · Member · Jun 17, 2015 at 4:05 pm
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This is depressing. Because no one from your “Happiness Engineers” staff said anything about this importer memory a week ago when I made this inquiry and went through with the website transfer via SiteGround. It’s kind of too late now.

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