Enable Two-Step Authentication, There are two problems
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Enable Two-Step Authentication,
There are two problems- Google’s verification cannot be used
- Can’t receive SMS
- The account cannot be logged in normally
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Unable to receive SMS verification
Self-declared URL: global.domains
Jetpack: Unknown
WP.com: Unknown -
Hey there, we can look into the SMS issue. Can you confirm what account you need help with?
In the meantime, can you use one of your backup codes to turn off two-step verification? And if Google Authenticator isn’t a good option for you, there are other apps that will work.
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Account No.: main987
Can you help me see why my mobile phone can’t receive the verification code? -
Hi there!
Our record shows that an SMS was sent, but I’m not sure why it may have failed to deliver.
Please send an email to
passwordhelp@wordpress.com
from the email address you used on themain987
account. We can send you single-use codes so you can log in.Thanks!
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Hi, we haven’t received anything. What’s the address you’re emailing us from so we can verify it’s the correct one?
Please note that your email address will be automatically hidden and only visible to other staff members and me.
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Hi there,
To clairify, you have contacted us at the email address above? If so and you have not heard back, you will need to wait for a reply from our account recovery team. Forums staff is not able to assist you with regaining access from this point.
Thanks for your patience!
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Hi there!
It looks like you sent us an email from the email address on that account about four hours ago. Did you email us several days ago from a different email address? If yes, which email address did you write to us from?
In any case, we received the emails you sent from the correct email address. Please wait for our account recovery team to get back to you via email. You won’t have to send new emails as we’ve already received them. Our team will email you back with further instructions. Please give us some time.
Thank you!
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