Cobrança indevida

  • rochabastosi · Member ·

    Fui cobrado pelo wordpress, quando não tenho mais interesse em usar a plataforma. Quero cancelar esta compra efetuada automaticamente por vocês.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi! I can use Google Translate to understand you: https://translate.google.com/

    You said:

    I was charged for wordpress, when I no longer have interest in using the platform. I want to cancel this purchase made automatically by you.

    I can confirm you have cancelled the recent auto-renewal and issued a refund for R$996.00. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

    You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

    More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

    I did notice that you still have a few more upgrades active with us, which you can see here: https://wordpress.com/me/purchases/

    If you wish to continue transfer your domain and email to another provider please let us know and we can provide info on that. If you do not need either of them you can cancel permanently, which will avoid any future renewals.

    Hope that helps. Please let us know if you have any more questions.

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