Billing and Upgrades

Refunds

WordPress.com is happy to issue refunds for purchases within our refund timeframes. For most purchases, you can cancel directly from Upgrades Purchases in your WordPress.com dashboard.

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How to Get a Refund

You can refund eligible WordPress.com purchases by visiting your Account profile page, through your avatar in the top right corner of your WordPress.com account.

The icon to the top right appears as your account avatar, or a default image. Click your profile icon to access Account settings.
The profile picture on the Admin Bar.

Once in your Account Profile, click on Purchases.

Purchases sectoin on the left sidebar of the Profile page.
Purchases on the profile page.

On the Purchases screen, you will see your current Active Upgrades, Billing History, and any saved Payment Methods for all of your WordPress.com sites.

Screenshot showing the Active Upgrades on the Purchases screen.
Active Upgrades on the Purchases screen.

Click on any purchase to open the purchase settings page. From there, click on the Cancel link. Note that if you see a Remove link rather than a Cancel link, your purchase is ineligible for a refund. After clicking Cancel, if your purchase is eligible for a refund, the following screen will show you information about the amount to be refunded. Continue through to confirm the cancellation and process your refund.

The purchase settings screen displaying the Cancel option at the bottom of the screen.
Purchase Settings page.

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When do I Get my Refund

After processing, refunds usually take about seven to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up.

International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

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Where do I Get my Refund

All refunds will go back to the same method you paid with. If your card has been canceled or the account closed, please speak with your bank about how to access the refund.

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Refund Periods

Below you can see the time periods where you are eligible for a refund unless otherwise provided by applicable law. If you have questions or issues regarding your refund, please contact support.

Plans

WordPress.com annual or two-year plans are refundable within 14 days of purchase or renewal.

WordPress.com monthly plans are refundable within 7 days of renewal.

Add-ons

Add-ons can be refunded within 14 days of purchase or renewal.

Domains

Domain registrations are refundable within 96 hours of registration or renewal.

Additional years/multi-year renewals within the same year are non-refundable. If a domain renewed multiple years successively is canceled, only the latest year’s renewal cost is refundable.

Domain redemption fees are non-refundable unless the redemption process fails.

For complete information on domain cancellations, see our Domains page.

If you used a domain credit to register a domain and request a refund after the 96-hour domain refund period, we will credit the difference between the cost of the plan and the cost of the domain. You will keep the domain and can use it elsewhere, or cancel it so it won’t be renewed next year.

Email

Google Workspace annual licenses can be refunded within 14 days of purchase or renewal. Google Workspace monthly licenses can be refunded within 7 days of purchase or renewal.

Professional Email annual licenses can be refunded within 14 days of purchase or renewal. Professional Email monthly licenses can be refunded within 7 days of purchase or renewal.

Premium Themes

Premium themes can be refunded within 14 days of purchase.

Premium Plugins

Annual premium plugin subscriptions can be refunded within 14 days of purchase or renewal.

Monthly premium plugin subscriptions can be refunded within 7 days of purchase or renewal.

Built By WordPress.com Express

The Built By WordPress.com Express service can be refunded within 14 days of purchase.

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