Upgrades

Refunds

WordPress.com is happy to issue refunds for purchases within our refund timeframes. For most purchases, you can cancel directly from My Site(s)Upgrades Purchases.

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How to Get a Refund

For most purchases, you can cancel directly from My Site(s)UpgradesPurchases. If you are eligible for a refund, it will automatically be provided.

All refunds will go back to the same method you paid with. If your card has been cancelled or account closed, please speak with your bank about how to access the refund.

After processing, refunds usually take about seven to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

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If you are looking to downgrade from or cancel a Business or eCommerce Plan, please contact support for assistance.

You can manage all of your WordPress.com purchases in one place by visiting your Account, then Purchases. You can access your Account through your avatar in the top right corner of your WordPress.com account. Once in your Account Profile, click on Purchases.

The icon to the top right appears as your account avatar, or a default image. Click this circle to access Account settings.
In the left sidebar, Purchases will show under Profile.

From this screen, you can see your current Active Upgrades, past Billing History, and any saved Payment Methods for all of your WordPress.com sites.

Under Purchases > Active Upgrades, all current purchases on the account are listed.

Click on any purchase to manage it, including cancellations and available refunds. The cancellation option will always be the last button available.

For each purchase, there is a toggle to disable or enable auto-renewal, and options to renew, upgrade, change payment method, or cancel and refund at the bottom.

If the purchase is no longer eligible for a refund, it will say Remove instead of Cancel.

If there is no eligible refund, the cancellation option will say "Remove" instead.

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Plans

WordPress.com annual or two-year plans are refundable within 14 days of purchase or renewal.

WordPress.com monthly plans are refundable within 7 days of purchase or renewal.

If you are looking to downgrade from a Business or eCommerce Plan, please contact support. Be aware that downgrading from one of these plans means:

  • You would lose any custom plugins or themes you had installed as well as any premium features not available in the lower level plan.
  • Your site will also revert to the way it looked before you installed the first plugin.

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Domains

Domain registrations are refundable within 96 hours of registration or renewal.

Domain redemption fees are non-refundable unless the redemption process fails.

For complete information on domain cancellations, see our Domains page.

If you used a domain credit to register a domain and request a refund after the 96-hour domain refund period, we will credit the difference between the cost of the plan and the cost of the domain. You will keep the domain and can use it elsewhere, or cancel it so it won’t be renewed next year.

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Email

Google Workspace annual licenses can be refunded within 14 days of purchase or renewal.

Professional Email monthly licenses can be refunded with 7 days of purchase or renewal.

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Quick Start Sessions

If a Quick Start session has not been used or cancelled per our no-show policy, it can be refunded within 14 days of purchase.

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