Can’t seem to Disconnect Twitter acct. from Social Sharing

  • fcrepublicans · Member ·

    We put in a draft Twitter account for Sharing, but now it does not show on our Dashboard under Connections — and we cannot seem to delete it. What to do?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi @fcrepublicans,

    While checking Tools > Marketing from under your account, I see that the Twitter connection is disconnected. Is this what you are seeing on your end?

    You may need to clear your browser cookies, as that can cause issues with what you are experiencing with the connection. For more information on Twitter Sharing, please visit: https://wordpress.com/support/post-automatically-to-social-media/#twitter

    Let us know if you have any questions.

  • fcrepublicans · Member ·

    Yes, thank you, that’s what it looks like there — but that ‘extra’ Twitter account still shows within WordPress at the Publish step under ‘Share this post’. Publishing the post does not send that post to that Twitter account.

    We’ve cleared browser cookies. We tried to add another Twitter account to the Share function, which worked. The share dashboard showed only the newer account (so did the Publish step under ‘Share this post’). We then disconnected that newer Twitter account.

    Still, the extra Twitter account does not appear so that we can delete it. Except it’s still showing under ‘Share this post’ ?? Looks like we’ll need to pursue this further as a theme issue, perhaps? Thanks for the look-see.

  • fcrepublicans · Member ·

    Thank you. We’ve cleared the cookies, but the extra Twitter account still appears under “Publish” /”Share this Post”. Publishing the post *does not* send the post to that Twitter account. We have not seen the extra, unwanted Twitter account in the Jetpack Share settings so that we could try to disconnect it.
    Looks like we may need to pursue this as a theme issue ??

  • fcrepublicans · Member ·

    Sorry, we did not answer your question! YES, that’s what shows on the Share dashboard — nothing! No Twitter account to disconnect.

  • fcrepublicans · Member ·

    Sorry, we didn’t answer the question! Yes, that’s what shows on the Share dashboard — nothing there to disconnect.

  • supernovia · Staff ·

    It may be best to reach out to Jetpack support directly, but can you also confirm whether there’s any chance you’ve got this connected through another account? It sounds like that could be the case.

  • The topic ‘Can’t seem to Disconnect Twitter acct. from Social Sharing’ is closed to new replies.