Can't access my website

  • arabiczawiya · Member ·

    Dear Support Team,

    I hope all is well,

    I have a problem with accessing my own website (arabiczawiya.com) to edit or to view it as a user,

    Could you help me fix this issue please?

    Thank you
    Luay from Arabic Zawiya School

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

    I checked and it appears from the look at your nameservers that your domain is suspended. What I would do is reach out to your site host and find out what caused the suspension. It appears you’re hosted with Hostgator, so I would reach out to them: https://www.hostgator.com/contact

    Because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is alsoavailable at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

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