Cancel domain registration and hosting on WordPress

webchirps · Member · Jan 26, 2011 at 3:44 pm
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Hi,

I purchased webchirps.com on the night of Jan 24 and it’s being hosted by WP. I contacted wordpress support yesterday to cancel and refund my money. I haven’t heard from them. I want this matter resolved before the 48 hours are up (which is tonight)!!

Thanks

The blog I need help with is: (visible only to logged in users)
auxclass · Member · Jan 26, 2011 at 4:23 pm
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Check your spam filter – many messages from the Staff get stuck in there.

The Staff has a real good record of providing service. If you got your request in before the 48 hours you should be fine. Give them 24 hours from the time you originally contacted them and then contact them again if you have not heard from them, use your dashboard to contact them or: http://en.support.wordpress.com/contact/
hanni · Member · Jan 26, 2011 at 6:13 pm
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It looks like we refunded and replied to you just after this posting. Let us know if we can be of any more help.
timethief · Member · Jan 26, 2011 at 6:48 pm
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@webchirps
May I also suggest that you check your email spam filter as you may find your reply from Staff is in it?
toptenpointone · Member · Feb 2, 2011 at 5:15 pm
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Hi , I just wanted to confirm this . To cancel out wordpress.com account we have to just send a mail to http://en.support.wordpress.com/contact/ right ?

Do we need to do anything else ?
Would appreciate a quick turnaround.

Regards
auxclass · Member · Feb 2, 2011 at 6:35 pm
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That should do it – you should be logged in to the account that you want the refund for (otherwise I could cancel your upgrade) – once in a while the Staff will have a question or two to make sure that they understand what you need done and that you are the proper person to make that request.
toptenpointone · Member · Feb 2, 2011 at 8:59 pm
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Ok , I am sure I was logged on because when I click on the link , it automatically populated my name and Email ID.

I had one more question , Will only the hosting money be returned or the domain money will also be returned.

*Note:My request is to cancel my Domain and hosting both.
timethief · Member · Feb 2, 2011 at 9:19 pm
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Refunds
We want you to love everything you do at WordPress.com, so we provide a 30-day refund on all of our upgrades except Domain Registrations and Domain Renewals. You can request the refund yourself directly from your Dashboard. http://en.support.wordpress.com/upgrades/
toptenpointone · Member · Feb 2, 2011 at 9:43 pm
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hi Thanks for the tip , I have applied for the deletion for my domain.
I am guessing it should be available within 2 days to be bought again by someone.
staff-blorbo · Staff · Feb 2, 2011 at 10:12 pm
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If you cancel your domain within the two-day refund period, it’ll take about five days for it to be returned to the open market. Unfortunately, we have absolutely no control over that.

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