An unhandled error occured NaN

r7technical · Member · Jun 30, 2020 at 5:55 pm
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when i click on my pages to edit it returned with an error NaN
i am unable to edit my website through wordpress app linux
staff-mckluskey · Staff · Jul 1, 2020 at 9:59 am
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Hi there!

Does that happen only in the app? What version of the app you’re using and what Lunix version are you on?
angelodc15 · Member · Jul 2, 2020 at 6:02 am
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I am experiencing the same error for WordPress desktop app (6.0.0 version).
I cannot make a post nor edit a post. It shows a dialogue box saying:
An unhandled error occurred. NaN.
I am using a Lenovo Ideapad 100S 80R2.
fstat · Staff · Jul 2, 2020 at 6:58 am
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Hi there,

Please reinstall the app by following the steps below. This usually fixes the issues you mention.

1. Uninstall the WordPress.com app by using a program like Revo Uninstaller (Windows) or AppCleaner (macOS). Those programs will completely uninstall the app and delete any leftover files.

2. Go to your Security page on your WordPress.com account and under the Connected Apps tab disconnect the WordPress.com Desktop App. Here’s a direct link to that page:

https://wordpress.com/me/security/connected-applications

3. Install the WordPress.com app again and re-connect your site or account.

If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!
angelodc15 · Member · Jul 2, 2020 at 7:39 am
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Hello, I’ve tried the steps provided, (uninstalled the program, downloaded the application [v. 6.0.0] again via https://apps.wordpress.com/desktop/, and logged in) but if I try posting something, it still shows the dialogue box “Unable to use the Editor” with the message “An unhandled error occured. NaN.”

I am using a Lenovo Ideapad 100S 80R2.
fstat · Staff · Jul 2, 2020 at 10:17 am
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Have you revoked access from your WordPress.com Security page after uninstalling the app?

Also, what operating system and version are you using?
r7technical · Member · Jul 3, 2020 at 11:02 pm
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i am on the latest version. i am using wordpress app in linux.

version – 6.0.0
release channel – stable
desktop app for linux
r7technical · Member · Jul 3, 2020 at 11:04 pm
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it’s happening only in the app.
supernovia · Staff · Jul 3, 2020 at 11:27 pm
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@angelodc15 can you confirm whether you are the same user as r7technical? If not, what flavor & version of Linux are you using?
supernovia · Staff · Jul 3, 2020 at 11:28 pm
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@r7technical, could you also let us know what flavor and version of Linux you are using?
r7technical · Member · Jul 3, 2020 at 11:28 pm
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i uninstalled the app and deleted it’s data .

and removed desktop app from security page .
https://wordpress.com/me/security/connected-applications

and then i install the app again

then same error

unable to use the editor, An unhandled error occured. NaN

i think its happening with this update, maybe it is a technical error .
r7technical · Member · Jul 3, 2020 at 11:34 pm
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5.5.0-kali2-amd64 #1 SMP Debian 5.5.17-1kali1 (2020-04-21) x86_64 GNU/Linux
r7technical · Member · Jul 3, 2020 at 11:38 pm
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please provide me, the link of previous version of app 5.9 .
i think the error came with the update.
brookedot · Staff · Jul 4, 2020 at 1:26 am
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Hi all,

I’m not able to replicate this with Ubuntu 20.04. I am seeing the new editor. Would it be possible to get a screenshot (uploaded to your site or a cloud service) of what you are seeing? I’m wondering if you are still seeing an older version of the editor.

Here is what I’m seeing:

It would also be helpful to know if you are installing from the deb or the tar.gz file.
r7technical · Member · Jul 4, 2020 at 1:54 pm
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issue resolved ,

don’t know how but today it’s working

howww, it’s working today….

thankyou all for support..

hey –angeldoc15– u still getting the error ?
angelodc15 · Member · Jul 4, 2020 at 4:28 pm
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Hello!

@r7technical, glad that your app works now; happy blogging!

I am still experiencing the same error.
I uninstalled the app and deleted the data.
I revoked access for “WordPress.com Desktop App” on the connected applications page. (https://wordpress.com/me/security/connected-applications)
I installed the app again from https://apps.wordpress.com/desktop/, logged in, tried to post and same error:

I was unable to use the editor. The dialogue box “An unhandled error occurred. NaN.”

I am inclined to say that the apparent problem is with the update (v 6.0.0) but r7technical’s app is working so I guess there is another problem.

I am operating on a Windows 10.
angelodc15 · Member · Jul 4, 2020 at 4:50 pm
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@bdukes , hello!

Just now, I repeated the process: (uninstalling the app, revoking access, reinstalling, trying to post). At first, it still showed the message: “An unhandled error occurred. NaN.”
I clicked “ok” and tried to make a post.
Now, it entered through the editor, but i guess this is still the old editor?

Here is a screenshot: https://www.photobox.co.uk/my/photo/full?photo_id=503094369504
staff-blorbo · Staff · Jul 5, 2020 at 7:11 pm
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Hm, that screenshot didn’t load.

Would you please share it through https://snipboard.io/ instead?
angelodc15 · Member · Jul 6, 2020 at 7:02 am
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Update:

I again repeated the same steps:
Uninstalled the app, went to the security page to disconnect the WordPress.com Desktop App, reinstalled the app and reconnected my site and account.

Everytime I am trying to make a new blog post, it just goes blank and displays the message “An unhandled error occured. NaN.”
The editor won’t load.

I tried editing a post and the editor worked, though it is not like the editor posted by @bdukes. It looked liked this, rather: https://snipboard.io/4t5FW8.jpg
fstat · Staff · Jul 6, 2020 at 1:11 pm
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That’s the new Block editor and it’s the same one on @bdukes screenshot.

Are you still having issues with the app?

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