Back to Support Troubleshooting Making a Screenshot

Making a Screenshot

A screenshot is an image that captures what appears on your computer screen.

Screenshots can come in handy when trying to explain something to Support, or if you want to blog about something you’ve seen on your computer screen.

No matter what operating system you use, you can make a screenshot in a few steps.


  1. Find the Print Screen key. (Depending on your keyboard, the key might be marked “PrtScn” or “Print Screen”)
  2. When what you want to capture is displayed on the screen, press the Print Screen key.
  3. Open your favorite image editor (like Paint, GIMP, Photoshop, GIMPshop, Paintshop Pro, Irfanview, and others).
  4. Create a new image, and press CTRL + V to paste the screenshot.
  5. Save your image as a JPG, GIF, or PNG file.

If you are running Windows 10, Vista, or 7 you also have the option of using the built-in Snipping Tool.

snipping tool windows

For more information on using the Snipping Tool please see this support guide.


Mac users have a couple of options for making a screenshot:

Once you press one of the key combinations your screenshot will be saved to the Desktop.


iPhone, iPad, or iPod touch

You can take a screenshot on your iPhone, iPad, or iPod touch in a couple of steps.

For iOS devices with a Home button

If you have an iPhone, iPad, or iPod touch with a Home button, follow these steps to take a screenshot:

For iOS devices without a Home button

If your iPhone or iPad does not have a Home button, you can follow these steps to take a screenshot:

Android Phone or Tablet

For the majority of Android devices:

For Android devices with a physical Home button:

The screenshots can be accessed from the Gallery on your Android device where they can be shared, edited or deleted.


Use the keyboard shortcuts below to take a screenshot.

Ctrl+ window switcherTake a screenshot of your current window
Ctrl+ Shift+ overviewTake a partial screenshot by selecting the area you want to capture

Once you’ve finished taking a screenshot, you can then retrieve the image file in the Files app. To access the Files app, click the apps list button in the launcher, then click the Files icon.

Sharing your Screenshot

Once you have taken your screenshot using one of the above methods, you can use it as you would any image. For example, you can:

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