Accessing the website.

en WordPress.com Forums Accessing the website.

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  thundermountainnaturals341ca08f19 · Member · Jun 19, 2019 at 5:28 pm

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  My company purchased a site thu………..net and opened a website on WordPress.com’s system.
  The original person who developed the website is no longer available. Before he left, signed on w/ a specific email (email visible only to moderators and staff) w/ a password. I asked him to turn over the control to me before he left.

  I was able to sign in once to change the site to Maintenance Mode.

  BUT. …..I am now unable to sign in and modify the site. Please help. Should I call or can someone advise me on how to recover this site?

  Jim

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  staff-blorbo · Staff · Jun 19, 2019 at 10:25 pm

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  What was the URL of the site?

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  thundermountainnaturals341ca08f19 · Member · Jun 20, 2019 at 5:02 pm

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  thundermtn.net.

  Note that I was successful on April 24th to change the administration email address . I just now was able to sign on….but it says now that I have no website.

  Please advise. And Thank You for your patience.

  v/r
  Jim

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  staff-blorbo · Staff · Jun 20, 2019 at 6:04 pm

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  That is a self-hosted WordPress.org site, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

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  thundermountainnaturals341ca08f19 · Member · Jun 20, 2019 at 6:47 pm

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  Help me to understand.

  My partner created a website on WordPress.com under the domain thundermtn.net.
  About May 15th: I was able to change the Login User Name to my organization’s email and I was able to change the password on WordPress.com. I was able to put the site in maintenance mode.
  I can see that it worked on the website as it is displaying a Under Maintenance screen.
  Now when I sign on to WordPress.com using the last set User Name and Password, the WordPress.com shows that I have no website created.

  I am confused as to how is that a WordPress.org issue?

  v/r
  Jim

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  staff-blorbo · Staff · Jun 20, 2019 at 6:50 pm

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  The site is not hosted with WordPress.com. You may have managed it on WordPress.com via the Jetpack plugin (it’s one of the features Jetpack offers), but it’s not a WordPress.com site, it’s a self-hosted WordPress.org site.

  As such, we cannot assist with it.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

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  thundermountainnaturals341ca08f19 · Member · Jun 21, 2019 at 2:24 pm

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  OK. Thank You.

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