Third-party plugins and themes are created by other companies and individuals and not developed by us here at WordPress.com. In case you need support with these plugins and themes, this guide will show you how to find help.
In this guide
We offer help and support for plugins and themes developed by WordPress.com, including:
- Jetpack (installed on all WordPress.com sites.)
- WooCommerce (read about the scope of support for WooCommerce.)
- Akismet (installed on all WordPress.com sites.)
- …and more!
As your host, we also provide some initial troubleshooting and support for third-party tools. We are happy to take a look at general settings on your site related to third-party tools, such as:
- Issues with installing and activating plugins and themes.
- Deactivating plugins and themes in the event of critical errors preventing you from doing so yourself.
- Providing error logs for issues relating to the plugin or theme. If you prefer to create and see the log by yourself, you can do so by enabling the debug log.
There are over 50,000 plugins, so we cannot be experts in them all! We may recommend you contact the plugin or theme’s creator for support since they are the experts in how their tools work, like when you need:
- Step-by-step instructions on how to use third-party plugins.
- Help setting up third-party themes unaffiliated with WordPress.com, including Community themes installed through the Theme Showcase.
- Code changes on third-party themes and plugins, including CSS, JavaScript, and PHP.
- Assistance creating and/or editing child themes.
- Extensive troubleshooting.
Below, we’ll show you how to contact the third-party maker of your plugin or theme if you need to get in touch with them directly.
There are many thousands of third-party themes and plugins in the WordPress ecosystem. These are the most common ways you can find support:
You can use the WordPress.org support forum if the plugin or theme is available on the WordPress.org plugin or theme repository.
Search for the plugin or theme in the WordPress.org plugin or theme repository:
You can click through to the plugin page and find the Support tab:
For a theme available on the WordPress.org theme repository, you can hover your mouse on top of the theme and click More Info.
Then, click the View support forum button in the lower right corner to reach the support forum:
To post a forum question or start a thread, you can create a free account on WordPress.org (this is not connected to your WordPress.com account.)
Some third-party plugins and themes provide direct support on their website through their own channels. This is sometimes limited to their plugin or theme’s paid/pro/premium version.
You can visit the plugin or theme’s website directly to find support. Once on their website, look for a ‘Help,’ ‘Support,’ or ‘Contact’ option.
Some plugin and theme developers have extensive documentation, tutorials, and videos about how to use their tools. Make sure you check the guides first in case they answer your questions.
Some popular plugin and theme support links are:
- Elementor (themes and page builder): https://elementor.com/support/
- Elegant Themes (themes like Divi and its page builder): https://www.elegantthemes.com/contact/
- Astra (theme): https://wpastra.com/support/
- Ultimate Member (membership plugin): https://ultimatemember.com/support/
- Paid Memberships Pro (membership plugin): https://www.paidmembershipspro.com/support/
- Polylang (multi-language plugin): https://polylang.pro/doc/
- Avada (theme): https://theme-fusion.com/support/
- WP Bakery page builder: https://support.wpbakery.com/
If you’ve noticed an error in functionality, there may be a conflict with an active plugin or theme on your site. If you contact a third-party theme/plugin developer, they might ask you to try to temporarily deactivate the theme/plugin to see if having it turned off resolves your issue.
For a step-by-step guide on how you can troubleshoot issues on WordPress, visit our guide to Solve Problems with Plugins.
