Zone record

helsted · Member · Jul 6, 2012 at 2:24 pm
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When trying to add a zone record for “mikkelin.dk” and “gissels.dk” I keep getting this error: “We cannot add a zone for the domain you’ve specified. Please contact support for help”… And so, I contact support!
Please help.
/Mads
Blog url: http://helsted.wordpress.com/

The blog I need help with is: (visible only to logged in users)
auxclass · Member · Jul 6, 2012 at 2:29 pm
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The zone record page only supports the top 7 or so non-US domains – I have flagged this for staff attention to add your zone record
helsted · Member · Jul 6, 2012 at 2:35 pm
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Thanks for the quick response.
kathrynwp · Staff · Jul 6, 2012 at 7:52 pm
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Hi there, some domain types require a DNS zone record to be created before a domain can be mapped. You can use our tool to generate the necessary record:

http://en.support.wordpress.com/domain-mapping/dns-zone-records/

Just let me know if you need further assistance.
helsted · Member · Jul 7, 2012 at 8:26 am
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Yes. That is exactly what I did. Tried it with “gissels.dk” and “mikkelin.dk”. But the result was: “We cannot add a zone for the domain you’ve specified. Please contact support for help.” That is the reason for posting here.
auxclass then tells me, that wordpress staff has to add the zone record. Can you do that? If so, it would be much appreciated.
kathrynwp · Staff · Jul 9, 2012 at 2:16 pm
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Apologies for the confusion. I’ve gone added new DNS Zone records for mikkelin.dk and gissels.dk. It could take a little while for them to be fully in effect. Could you give it some time and try updating the name servers again?

Here’s the guide to mapping a domain to your site:
http://en.support.wordpress.com/domain-mapping/map-existing-domain/#instructions-for-mapping-an-existing-domain

Just let me know if you run into any further issues.
helsted · Member · Jul 30, 2012 at 12:38 pm
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Thanks for helping me!

I still cannot update the nameservers for gissels.dk at dkhostmaster. When I try, I get an error message: Not a valid nameserver…
So I tried to add gissels.dk using the tool at: http://en.support.wordpress.com/domain-mapping/dns-zone-records/
This is not possible. Can you tell me, if it is because you already added it? I get the same error message as before posting in this forum (We cannot add a zone for the domain you’ve specified. Please contact support for help.).

Please let me know, what I can do. Thanks in advance.

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Zone record