You guys really need tech support.
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Fro some reason, now all of the items on the admin bar to the left are overlapping, they look like parts of words have been blotted out, and you cannot go from pages to stats or anything without hitting what you don’t want, because they overlap.
Do your tech people do maintenance or even bother to fix problems like these? It’s really irritating.
The blog I need help with is: (visible only to logged in users)
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Hi –
Can you share your operating system and browser information found here:
http://supportdetails.com/Here is some information on troubleshooting your browser:
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Yeah I could share all of the operating system and browser info, but it won’t let me without a recipients email. How am I supposed to know that? Wouldn’t that be an email address of someone who works at wordpress?
You see the problem isn’t going to the site https://waitforthedownfall..etc,
the problem is when I log in the bar on top and on the left side today, not yesterday, are a mess – words overlap, letters are blanked out, on top of the screen it’s like having double vision.Something tells me that the problem isn’t on my end of things. That only leaves wordpress, because wordpress and me are the only ones that can get into that area…correct?
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For http://supportdetails.com/ you can just share what is displayed for your operating system and browser. You do not need to email the results.
Layout issues are usually resolved by clearing your cache. Instructions can be found here: https://en.support.wordpress.com/browser-issues/
Let me know if clearing out your browser cache does not resolve the issue.
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@justwaititscoming
In order to help you, our Staff need to know your specific computing environment details. Please work through the list that follows and report your details back here.1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thanks for those details.
Screenshots can be helpful too so please provide one. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.
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Clearing the cache did nothing.
ipad iOS 8.0
Safari 8.0The media library won’t let me uploa th screenshot.
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As I said above:
You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name here so Staff can examine it.
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Well, I tried to upload the screenshot to the media library, but it would not do it, so there is no thread to provide you a file name.
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@justwaititscoming
You reported:
ipad iOS 8.0
Safari 8.0The latest version of Safari is: 9.0.3
If this does not help https://apps.wordpress.org/support/ then here is the link for the iOs forum for the WordPress app http://ios.forums.wordpress.org/ so you can post there and make our WordPress developers aware of your issue. http://ios.forums.wordpress.org/forum/how-to-and-troubleshooting
For Staff help with android issues you need to inquire over at http://android.forums.wordpress.org/
If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and make our developers aware of the issue.
@staff-zinnia
You’re welcome. -
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So, when you are logged into WordPress.com on your iOS device, you see the icons on the admin bar all mashed together, is that correct?
What version of iPad do you have?
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