WordPress chat support

koolbeanz247 · Member · Apr 12, 2017 at 12:00 am
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How do I contact WordPress live chat support?

The blog I need help with is: (visible only to logged in users)
timethief · Member · Apr 12, 2017 at 12:03 am
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Did you read my response which is 100% correct at https://en.forums.wordpress.com/topic/how-to-change-wordpress-login-url?replies=3#post-2918901?

I suggest you read it and act on it if that is what you want help with.

re: Getting WordPress.com Support

If you wish to contact Staff on any matter rather than posting details into a support thread like this one, and tagging a support thread with modlook please read on.

How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

All support docs are at https://en.support.wordpress.com/, and that link is found on every page in this site, and on the bottom of every Admin page on every blog hosted here, and and at the bottom of every support forum thread and page.

Go to https://en.support.wordpress.com/ and type in Getting WordPress.com Support into the search box and click https://en.support.wordpress.com/?s=Getting+WordPress.com+Support+

Results: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact. Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.com
koolbeanz247 · Member · Apr 12, 2017 at 12:18 am
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Ok thank you
timethief · Member · Apr 12, 2017 at 1:44 am
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You’re welcome.
koolbeanz247 · Member · Apr 13, 2017 at 2:44 am
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Hi how can I contact the WordPress staff directly by email? I emailed them with the help@wordpress.com email you gave me but they still haven’t responded. Is this the right email

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