Widgets
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Hello, I need help with widgets. The widget addition page does not load. I’ve tried everything and it does not open, only a blank page remains. Can someone help me?
The blog I need help with is: (visible only to logged in users)
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Hi @karolmarquesi.
Let’s start by trying a force refresh in your browser. Go ahead and navigate to the widget page that is giving you the blank page. Use the key combination that matches your system:
- Windows: Ctrl + F5
- Mac/Apple: Apple + R or Cmd + R
- Linux: F5
If that doesn’t do it, go ahead and try clearing your browser cache. You can find the instructions specific to your browser here:
https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cacheLet me know if that fixes it for you and we will troubleshoot further if we need too. :)
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https://karol599.wordpress.com/ is an empty site.
What is the URL of the site?
We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
To save time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.If the site is not on WordPress.COM servers contact your web host for hosting issues. For software issues post to the WordPress.ORG support forums.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Hi
The URL of the site is http://www.receitadahora.com.brunfortunately forcing the page refresh and clearing the browser cache did not work out.
I still have a blank page.
This happens for certain other site customization topics -
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receitadahora.com.br is a wordpress.ORG software install hosted by CyrusOne, not by WordPress.COM
Name Servers:
ns570.hostgator.com.br
ns571.hostgator.com.brWe provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
Contact your web host for hosting issues. For software issues post to the WordPress.ORG support forums.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
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