Why no one is answering in live chat support
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I have wordpress.com creator plan, and I have some questions related to my hosting plan, and I am trying to contact support staff via live chat from the last 3 days and surprisingly there is no reply from Hapiness engineers niether on the chat niether on the Email.
What’s happening.
All these claims of 24/7 live chat support are just for sales purpose, I think.
The blog I need help with is: (visible only to logged in users)
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BUMP. Hi all, having the same problem. We missed the renewal yesterday (apparently no one got the billing reminder email). We renewed our Creator Plan this morning, but seems we cannot restore our JetPack backup.
We’ve been trying to contact support through proper channels since we renewed at 8.40am (now is 1.18pm). Absolutely no reply.
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Sure thing. I can help you with this. You should have an email from me with the subject line of “WordPress.com Support”. Let me know if you don’t see it.
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@troyjohnsoncsw Thanks for reaching out to us. I’m sorry that we missed you. I’ve just sent an email to the address on your account with the subject line “WordPress.com Support”. You can write back to me there and we will help you with the questions.
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Last but not least! You should also have my email with the subject line of “WordPress.com Support”. Cheers!
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Hello, I also do not get support from live chat with a creator plan. Normally I always got a response fast, but now I am waiting hours. How is that possible?
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Good Lord, what is WordPress Support doing?
I have the Creator Plan and in the past several weeks WordPress Support has deteriorated to the degree that I do not know what having the Creator Plan and its promises of ‘support’ is of value anymore.
WordPress support was great 2-3 months ago. Now it is simply terrible.
Is anyone having the same experience?
Thank you
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I was sending allot of request and messages to no one responded. Although I pay for it, seems like need to move other platform. any suggestions.
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