Why can I not upload new media?

beccaanndale · Member · Aug 11, 2014 at 5:45 pm
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Dear WordPress,

I am unable to upload new documents/media. When I try press “Add Media” and then “select files” to upload from my computer, nothing happens. I have no exceeded my limit, so I am not sure what I’m doing wrong.

I can be reached at (email visible only to moderators and staff) or (email visible only to moderators and staff).

Thank you,
Becca Dale

The blog I need help with is: (visible only to logged in users)
timethief · Member · Aug 11, 2014 at 8:08 pm
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In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

3. If you are running one of the browsers and versions listed at http://browsehappy.com/

(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654

(c) Disable all browser extensions or add-ons temporarily.

(d) Try enabling HTTPS: http://en.support.wordpress.com/https/

Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

5. Try using another browser.

6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) Exactly what you experience including what any error reports you receive state.
jeremeylduvall · Member · Aug 12, 2014 at 10:37 pm
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Hi Becca,

We’re experiencing some issues with image uploading particularly in IE. Could you let me know the following to help troubleshoot?
1. When you’re uploading images, are you uploading to the WordPress.com Editor or to your Dashboard? The URL in your address bar will help you tell the difference:
  WordPress.com Editor – http://wordpress.com/post
  
  Dashboard – http://jeremeyduvall.wordpress.com/wp-admin
2. Can you try another browser like Google Chrome or Mozilla Firefox?
3. Can you try updating your version of Internet Explorer? As Timethief mentioned, you can find up-to-date browser versions at browsehappy.com.
I appreciate your help! I’ll let you know as soon as we know more.
jeremeylduvall · Member · Sep 4, 2014 at 3:39 pm
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Hi Becca,

The uploading issues in IE9 should be fixed. Please let me know if you experience any additional trouble.

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