Website not working, Dashboard links not working

keithwattsmusic · Member · Nov 28, 2015 at 7:11 am
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I’m sorry … I’m SUPER inexperienced with this and hoping someone can help.

I have a wordpress.com website: http://www.keithwattsmusic.wordpress.com

As you can see, the theme is making the site look all wonky (even though it had been working fine when I had first set it up a month or so ago).

Now, when I try to log in to my wordpress.com account, I get sent to what I believe is my ‘Reader’ page. None of the links or anything are showing up … just what appears to be loading images/links (which never actually load). And when I go to ‘My Site’ –> the left toolbar ‘Personalize’ — ‘Theme’ — ‘Customize,’ I just get a page that says ‘Please select a site:’ with nothing appearing under… (excpet those loading images).

Screenshot of what my ‘Reader’ page is like: <img src=”http://i285.photobucket.com/albums/ll61/keithwattsjr/Screen%20Shot%202015-11-27%20at%208.57.44%20PM.png” border=”0″ alt=” photo Screen Shot 2015-11-27 at 8.57.44 PM.png”/>

Screenshot of what what I get after I click customize: <img src=”http://i285.photobucket.com/albums/ll61/keithwattsjr/Screen%20Shot%202015-11-27%20at%208.58.12%20PM.png” border=”0″ alt=” photo Screen Shot 2015-11-27 at 8.58.12 PM.png”/>

I think it’s something about my theme that is throwing things off? But now, I don’t have access to change my theme, because the Customize page won’t even load… unless there’s another way? Or unless that’s not the issue at all…?

That is the best I can explain. Please let me know how else I can provide information.

Many thanks!

The blog I need help with is: (visible only to logged in users)
fstat · Staff · Nov 28, 2015 at 11:09 am
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Clear your browser’s cache and delete the cookies
https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

Also, check that you are running the latest version of your browser
http://browsehappy.com/

Alternatively, you can use a different browser or another computer just in case there’s something wrong with your computer or your browser.
keithwattsmusic · Member · Nov 28, 2015 at 5:04 pm
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I’ve tried these things already, and it’s still not working for me.

What else can I try?
fstat · Staff · Nov 28, 2015 at 5:16 pm
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I’ve notified the support staff for further assistance.
staff-doublebassd · Staff · Nov 30, 2015 at 8:23 pm
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Hi there,

I went to take a look at the photobucket screen shot images and it appears that you’ve taken them down? I also viewed your website and it looks set up properly. Is that the same theme you were having issues with earlier?

Also, were you going to http://www.keithwattsmusic.wordpress.com/wp-admin to reach your dashboard?

Let me know, thanks!
keithwattsmusic · Member · Dec 3, 2015 at 6:03 am
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Oops. Ok, I wasn’t going in through wp admin before. However, now that I am trying it through there, this is what it looks like when I try to log into wp admin. Now it’s a long list of links: http://i285.photobucket.com/albums/ll61/keithwattsjr/Screen%20Shot%202015-12-02%20at%209.57.52%20PM.png

This is what it looks like when I’m looking at my site:
http://i285.photobucket.com/albums/ll61/keithwattsjr/Screen%20Shot%202015-12-02%20at%209.58.41%20PM.png

I’ve also tried different browsers and clearing cache and cookies.
fstat · Staff · Dec 3, 2015 at 7:39 am
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Go to your browsers extensions menu and remove or disable any suspicious extensions.
Also, scan your system with AdwareMedic, a Mac OS adware/malware remover.
bruceallen · Staff · Dec 4, 2015 at 1:37 am
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@keithwattsmusic

Are you still having issues with this?
keithwattsmusic · Member · Dec 4, 2015 at 3:10 am
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I am… I tried what @fstat suggested as well with Advware and extensions.
fstat · Staff · Dec 4, 2015 at 7:33 am
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Is every website you visit displayed wonky or just yours?
keithwattsmusic · Member · Dec 4, 2015 at 7:48 pm
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Thanks again, you all, for trying to help me out here. Let’s see ….

@fstat …. Hmmm when I try to visit fstat.net it looks messed up: http://i285.photobucket.com/albums/ll61/keithwattsjr/Screen%20Shot%202015-12-04%20at%2011.45.31%20AM.png

Or darnelldibbles’ page (darnelldibbles.com), it’s giving me the weird list of links, too: http://i285.photobucket.com/albums/ll61/keithwattsjr/Screen%20Shot%202015-12-04%20at%2011.45.06%20AM.png

So it’s not just mine that looks funny, I guess.

bruceallen’s page however (bostonsportsmedia.com) works just fine.
keithwattsmusic · Member · Dec 4, 2015 at 7:50 pm
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But to answer your question fully, as for other websites that I visit regularly (Facebook, email, WordPress forums), those are fine. Hahaha. It seems like just wordpress.com sites are the ones that are acting up for me.
fstat · Staff · Dec 5, 2015 at 8:03 am
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It looks like your browsers don’t load CSS at all.

Try and reset your browsers to defaults.
Safari: Go to the menu Safari > Reset Safari
Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Also, log out and log in to WordPress.com
keithwattsmusic · Member · Dec 6, 2015 at 1:35 am
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Is there another way my browsers can load the CSS? I just reset my browsers to default as well and they still can’t process the CSS.

keithwattsmusic.com redirects to the keithwattsmusic.wordpress.com site, is it possible the redirecting messes up things? Might it have anything to do with my domain host in general?
fstat · Staff · Dec 6, 2015 at 7:59 pm
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Do you have any security software installed? (Antivirus, firewall, VPN)
If you do, disable it and try again.
keithwattsmusic · Member · Dec 6, 2015 at 9:11 pm
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VPN and antivirus are disabled. Firewall is off. But still same issue.
fstat · Staff · Dec 7, 2015 at 12:28 pm
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Have you tried another computer or device (phone, tablet) on your network?
Sometimes it’s your router or your internet provider.

The weird thing is that this happens only on the WordPress.com domain.

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