Website error
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Hi, I installed the plugin seedprod and got an error: ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’. But I didn’t get an email. Any idea what to do?
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello there,
I understand the frustration you must be facing with the critical error problem on your website. As a WordPress.com volunteer, I regret to inform you that we won’t be able to provide direct assistance since your site is not hosted on WordPress.com, and we don’t have access to specific information about it.
To help you better understand the differences between WordPress.com and WordPress.org, I recommend reading the following link:
WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is hoThis will clarify that WordPress.com and WordPress.org are separate platforms with distinct hosting setups and features.
Given that your site is hosted with Siteground, I recommend reaching out to their support team for assistance. They have experts who can delve into the specifics of your hosting environment and help you troubleshoot the critical error you are experiencing. If you have a web administrator managing your site, it would be beneficial to involve them in resolving the issue as well.
As an alternative solution, you can seek assistance from the WordPress.org community by posting your query on their forum. The WordPress.org forum is a valuable resource for troubleshooting and finding solutions, and you can access it through this link: https://wordpress.org/support/forum/how-to-and-troubleshooting/.
While we regret that we can’t directly resolve the critical error for you, we hope that the suggestions provided above will lead you to a solution. If you have any other questions or need further guidance, please don’t hesitate to ask. We’re here to help in any way we can.
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host foryourpets.us on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get starUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help.
Thanks!
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