Visitor count appears to be not working

  • cbbrown3 · Member ·

    Once again, the visitor count appears to be not working properly. My views and search engine hits have gone up over the last few hours but the visitor count hasn’t moved much if at all.

    The blog I need help with is: (visible only to logged in users)

  • timethief · Member ·

    Our stats are not real time stats and take time ie. hours to update. There are frequent fluctuations that most do not notice because we aren’t watching the process. Instead, they wait for the next day to check their stats For details see here http://en.support.wordpress.com/stats/ and here Views and Visitors https://en.support.wordpress.com/stats/#views-and-visitors and do note that both the views and viewers take hours to update.

    Our stats are page view stats. If I visit your blog and click into 10 posts that will be recorded as 1 visitor and 10 page views. But please do not assume that everyone who clicks a follow, like, share, reblog or comment link actually reads the post on your blog because odds are they may not.

    Follow, like, share, reblog or comment clicks are not page views. In fact, follows, likes, shares, comments and reblogs are completely misleading when you are talking about page view stats.

    Your followers and anyone with a WordPress.com/Gravatar account who is logged into WordPress.com can “follow” your blog, “like”, “share” and “reblog” your posts and “comment” in several locations such as the Reader, without ever clicking into your blog and creating a single page view stat. Subscribers control how frequently they receive your posts (instantly, daily, weekly) and can comment without clicking into the blog.

    Logged in visitors using a mobile can read the full post without creating a page view stat. https://en.forums.wordpress.com/topic/wordpresscom-reader-show-full-text?replies=31#post-1373606

    You can control the length of the entry sent out on your RSS feed here Dashboard > Settings > Reading. Choose the “summary” setting for your RSS feed rather than to “full text”. That will compel followers who are not using mobiles to click into the blog to read the full post which will create a page view stat.

  • cbbrown3 · Member ·

    In the time between posting my problem and now, I’ve had 5 more search engine hits, 8 views and no new visitors.

    I’ve been doing this long enough that I know how it works but I also know how it fails. This would be the third failure in the last two months. I have never cried the sky is falling when it wasn’t.

    Zero visitors and a lot of views and search engine referrals over the last few hours means the stats are not updating.

  • timethief · Member ·

    When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.

    How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • cbbrown3 · Member ·

    The visitor number came up slightly but Sunday and possibly Saturday still appear to be wrong.

  • staff-doublebassd · Staff ·

    Hi there,

    Thanks for reporting this. We are aware of the issue and are working to fix it. We’ll update you here as we get new information.

    Please subscribe to the thread here and we’ll update you via a post in that thread.

    Thanks!

    Thanks!

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