Unable to update privacy protection for your domain.

joyaalabigmailcom · Member · Jul 21, 2020 at 11:59 am
Copy link

Add topic to favorites
Unable to update privacy protection for your domain.
staartmees · Member · Jul 21, 2020 at 12:05 pm
Copy link
What is the URL of your domain because it looks you are talking about a domain not running on the wordpress.com platform.
joyaalabigmailcom · Member · Jul 21, 2020 at 12:50 pm
Copy link
Hi, the domain is registered and controlled by WordPress.com, but hosted elsewhere.

Thanks.
joyaalabigmailcom · Member · Jul 21, 2020 at 12:59 pm
Copy link
Url is https://arrowsnarchers.com
staff-mckluskey · Staff · Jul 22, 2020 at 11:12 am
Copy link
Hi there!

You should be able to disable the privacy protection directly from here when logged into your account. Are you still seeing the error message?
What exactly are you trying to achieve, are you transferring your domain to another registrar?
joyaalabigmailcom · Member · Jul 28, 2020 at 11:29 am
Copy link
Hi,

Each time I untick that option, I get an error. I’m trying to transfer the domain to another register (google domains) and it just fails each time.

Is there a wordpress.com contact email address?
staff-mckluskey · Staff · Jul 28, 2020 at 1:30 pm
Copy link
Oh, I see what’s going on here. I have just reached out to our domain partner to solve this for you. We’ll let you know here once we hear back from them.
staff-mckluskey · Staff · Aug 1, 2020 at 8:50 am
Copy link
Hi there!

I have disabled the privacy protection on our end so you should be able to transfer your domain without any issues now. Please let me know if you need more help with this.

No items found.